Account Manager

Brampton Recruitment Ltd; Hempstalls; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Holidays 20 days + BH

Job summary

Brampton Recruitment Ltd is seeking an experienced Account Manager to join a growing business in Stoke-on-Trent. You will manage an existing portfolio, build lasting relationships, and identify opportunities to retain and grow business.

The role emphasizes customer service, with a sociable team, regular CRM activity, and clear targets. Salary is £45,000–£50,000 OTE, with 20 days holiday + bank holidays and standard hours Monday to Friday.

Qualifications

• Minimum two years in Account Management or related customer-focused role.
• Ability to build and maintain strong customer relationships.
• Excellent communication skills by phone and email.
• Commercially minded with ability to grow accounts.
• Target-driven and capable of managing a busy portfolio.
• Proficient in Microsoft Office and multiple systems.
• Full UK driving licence.

Responsibilities

• Manage and develop a portfolio of existing customer accounts.
• Handle inquiries and identify vehicle and finance requirements.
• Prepare quotations and recommend vehicle solutions.
• Maintain regular contact throughout sales and renewal cycles.
• Identify opportunities to secure repeat business and retention.
• Use CRM systems to manage activity and records.
• Work towards and exceed monthly sales, retention, and account targets.
• Deliver high standards of customer service and support.

Skills

Account Management

Automotive Sales

Vehicle Leasing

Customer Relationship Management

Communication

Microsoft Office

Driving Licence

CRM software

Excel

Tools

CRM software

Excel

Job description

An exciting opportunity has arisen for an experienced Account Manager to join a growing business based in Stoke-on-Trent. The successful candidate will be responsible for managing an existing portfolio of customers, developing long-term relationships and identifying opportunities to retain and grow business. The Account Manager role offers a fast-paced, supportive and sociable working environment, with a strong focus on customer service and long-term relationships.

Job Description for the Account Manager

• Managing and developing a portfolio of existing customer accounts
• Handling customer enquiries and identifying individual vehicle and finance requirements
• Preparing accurate quotations and recommending suitable vehicle solutions
• Maintaining regular contact with customers throughout the sales and renewal process
• Identifying opportunities to secure repeat business, retain customers and increase account value
• Using multiple CRM systems to manage customer activity and maintain accurate records.
• Working towards and exceeding monthly sales, retention and account management targets.
• Delivering consistently high standards of customer service.
• Working collaboratively within a friendly and supportive team environment.

Candidate Requirements for the Account Manager

• A minimum of two years' experience in Account Management, Automotive Sales, Vehicle Leasing or a similar customer-focused commercial role
• Ability to build and maintain strong customer relationships
• Excellent communication skills, both over the telephone and via email
• A commercially minded approach, with the ability to identify opportunities to retain and grow accounts
• Target-driven and confident to manage a busy customer portfolio
• Good working knowledge of Microsoft Office and the ability to use multiple systems
• Full UK driving licence

This role would suit candidates with the following experience: Account Manager, Automotive Account Manager, Vehicle Leasing Consultant, Car Sales Executive, Business Development Executive, Customer Relationship Manager or Sales Account Manager.

Hours: Monday to Friday: 8:45 am - 5:30 pm

Salary: OTE of £45,000 - £50,000

Holidays: 20 days + BH