Account Manager

Adecco; Stoke-on-Trent; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Annual leave entitlement

Discount vouchers and points

Eye care vouchers

Competitive pension scheme

24/7 helpline

Job summary

Adecco is seeking an Account Manager in Stoke-on-Trent (ST1) for a temporary-permanent, full-time role. You will handle daily client communications, monitor orders and SLA performance, and prepare regular service reviews while supporting forecasting and promotional planning.

The ideal candidate has prior account management experience, strong Excel and CRM skills, and the ability to drive improvements using KPIs and forecasts. This is a site-based role offering full-time hours.

Qualifications

• Account management or client-facing operational experience.
• Strong relationship-building and communication skills.
• Commercial judgement with KPIs and forecasts.
• Experience in logistics/fulfilment or e-commerce is preferred.

Responsibilities

• Manage day-to-day client communications, service issues, and agreed actions.
• Monitor order accuracy, dispatch, stock, returns, and SLA performance.
• Prepare clear performance reports and lead regular service reviews.
• Gather forecasts and promotional plans to support operational planning.
• Coordinate service improvements and onboarding activities.
• Maintain accurate account and activity records.
• Develop and maintain strong client relationships and act as primary contact.

Skills

Account management

Relationship building

Communication

Organisational skills

Proactive problem-solving

Customer-focused

Tools

Excel

CRM

Salesforce

Job description

Job Opportunity: Account Manager (Temporary-permanent) Location: Stoke on Trent, ST1 area. Contract Type: Temporary- permanent Working Pattern: Full Time. Monday-Friday 8:30am-5pm. Fully site/ desk based. Rate of pay:£14.35ph

Are you a dynamic professional with a passion for building relationships and driving results? Our client, a leading player in the logistics and transportation industry, is seeking an enthusiastic Account Manager to join their team in Stoke on Trent. This is an exciting opportunity to make a significant impact in a fast-paced environment while working with a team that values collaboration and innovation.

Key Responsibilities

• Manage day-to-day client communications, service issues, and agreed actions.
• Monitor order accuracy, dispatch, stock, returns, and SLA performance.
• Prepare clear performance reports and lead regular service reviews.
• Gather forecasts and promotional plans to support operational planning.
• Coordinate service improvements, on boarding, and operational changes.
• Maintain accurate account and activity records
• Develop and maintain strong relationships with clients, ensuring their needs are met with exceptional service.
• Acting as the primary point of contact for client inquiries
• Identifying opportunities for account growth and up selling additional services.
• Monitoring account performance and preparing regular reports for clients.

The Ideal Candidate

• Previous account management or client-facing operational experience.
• Strong relationship-building, communication, and organisational skills.
• Commercial judgement and confidence using KPIs and forecasts.
• Experience in logistics, third-party fulfilment or e-commerce is preferred.
• Good Microsoft Excel and CRM skills; Salesforce experience is advantageous.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and the ability to think on your feet.
• A customer-focused mindset, with a passion for delivering outstanding service.

Why Adecco

• Annual leave entitlement
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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