Account Manager

Wincanton Trans European Limited; Telford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Wincanton Trans European Limited is seeking a proactive Account Manager to lead the strategy and manage the relationship with the nominated client, driving annual revenue growth and outstanding service. You will own the Key Account Plan, coordinate with operational leads and stakeholders to secure targets and deliver a best-in-class customer experience.

You will develop trusted advisor relationships, manage contract governance, and coordinate cross‑functional teams to deliver solutions that meet

Qualifications

• Proven work experience as an Account Manager or relevant role.
• Experience delivering client focussed solutions to customer needs.
• Proven ability to juggle multiple account management projects with sharp attention to detail.

Responsibilities

• Create, review and own the Key Account Plan – dynamic, evolving with goals and targets.
• Collaborate with Operational Leads to develop opportunities, monitor performance and communicate with customer stakeholders.
• Support the achievement of annual revenue, organic sales and profit targets.
• Organise and lead regular reviews and reports with the client.
• Ensure contractual/commercial requirements and performance standards are met; govern dynamic accounts.
• Develop trusted advisor relationships with key accounts and serve as lead contact for management matters.
• Build internal networks across sectors to leverage multifaceted solutions and coordinate with other departments for a smooth client experience.

Skills

Commercial awareness

Stakeholder communication

Negotiation

Presentation skills

Verbal & written communication

Attention to detail

Tools

CRM software

Excel

PowerPoint

Job description

The purpose of this role is to effectively lead the strategy and manage the overall relationship between Wincanton and the nominated client’s business to deliver an agreed annual budget including financial growth targets coupled with outstanding customer service.

Key Accountabilities

• Create, review and own the Key Account Plan – a dynamic and evolving document including current performance status, short and long-term goals & targets and stakeholder management
• Working closely with Operational Leads to develop a strong pipeline of opportunities, monitor service and performance and communicate effectively with customer stakeholders
• To support the achievement of all agreed annual revenue, organic sales and profit targets.
• Organise and lead appropriate business cadence to include regular, formal reviews and reports.
• Liaising with customers to ensure all contractual and commercial requirements are met and defined performance standards and customer satisfaction is maintained to the highest level. Take responsibility for contract governance on dynamic customer accounts.
• Develop trusted advisor relationships with key accounts, client stakeholders and internal stakeholders. Serve as the lead point of contact for all client account management matters, including requests and issue escalations as needed.
• Develop ‘internal’ network (across Sectors and central functions), to leverage multifaceted solutions.
• Communicating and liaising with other departments to ensure a smooth & effective client experience.

Skills and Experience

Key Skills

• Good commercial awareness and a commitment to providing customers with the highest standards of service
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of the client’s organisation
• Innovative views
• Strong verbal and written communication skills
• Excellent listening, negotiation and presentation abilities

Experience

• Proven work experience as an Account Manager or relevant role
• Experience delivering client focussed solutions to customer needs
• Proven ability to juggle multiple account management projects at all times whilst maintaining sharp attention to detail
• Logistics / market industry experience

Job Info

• Job Identification 13727
• Locations Wincanton, Chippenham, SN14 0WT, GB