Key Account Manager

Pertemps Black Country Perms; Walsall; On-site; GBP 32,000 - 39,000; Full time

Job summary

Pertemps Black Country Perms is seeking a Key Account Manager in Walsall for a permanent, full-time, office-based role. You will manage customer enquiries, prepare quotations, and process orders while driving growth across existing accounts.

You will build strong relationships, target commercial opportunities, and work toward sales targets. A technical product range means you should be inquisitive and eager to learn, with CRM experience to support pipeline management.

Qualifications

• Previous experience in internal sales, account management or commercially focused customer service roles.
• Confident communication and relationship-building with customers.
• Ability to work towards sales targets and manage multiple requirements.
• Experience with CRM systems to maintain records and pipeline.

Responsibilities

• Manage customer enquiries, prepare quotations and follow up to convert opportunities into orders.
• Build strong relationships with existing customers and identify upsell/cross-sell opportunities.
• Proactively contact customers and prospects to generate new sales opportunities.
• Understand customer requirements and recommend suitable products and solutions.
• Coordinate with external sales and operations teams on accounts, stock, and opportunities.
• Maintain accurate CRM records and contribute to sales forecasts and targets.

Skills

Account management

Sales experience

CRM

Communication

Organisational skills

Tools

CRM software

Job description

Key Account Manager

Walsall

Salary: Up to £35,000 + Bonus

Permanent | Full-time | Office-based

We’re recruiting for a Key Account Manager to join an established business nearWalsall. This is a great opportunity for someone who enjoys building relationships with customers, working towards commercial targets and spotting opportunities to grow accounts.

This isn't purely an order-processing role. You'll take ownership of customer enquiries from initial conversation through to quotation and order, while proactively following up opportunities, developing existing accounts and reaching out to prospective customers.

You'll be working with a technical product range, so you don't need to know the products from day one, but you'll need to be naturally inquisitive, comfortable asking questions and keen to understand what you're selling.

What you'll be doing

• Managing customer enquiries, preparing quotations and proactively following them up to convert opportunities into orders
• Building strong relationships with existing customers, identifying opportunities to increase spend through upselling and cross-selling
• Proactively contacting customers and prospects to generate new sales opportunities
• Understanding customer requirements and recommending the most suitable products and solutions
• Working closely with external sales and operational teams on customer accounts, stock availability and sales opportunities
• Maintaining accurate CRM records, managing your sales pipeline and contributing towards sales forecasts and commercial targets

What we're looking for

• Previous experience within internal sales, account management, sales support or a commercially focused customer service role
• Confident communicating with customers and building strong relationships
• Commercially aware and comfortable working towards sales targets
• Organised and proactive, with the ability to manage multiple customer requirements
• Strong attention to detail and a customer-focused approach
• Experience with technical products would be advantageous, or you’ll be technically minded and keen to learn