Account Manager

Wallace Hind Selection LTD; Wellingborough; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Uncapped commission

25 days annual leave

Health cash plan

Employee assistance programme

Life assurance

Workplace pension scheme

Eye care scheme

Free parking

Job summary

Wallace Hind Selection LTD is seeking an Account Manager to manage a portfolio of contracted customers from our Irthlingborough office. You will ensure service delivery meets SLAs, maintain strong relationships with stakeholders and identify opportunities to grow existing accounts.

In this fast-paced, B2B role, attention to detail and excellent communication are essential. The position offers uncapped commission potential, a supportive benefits package, and a focus on customer success across a

Qualifications

• Experience in busy B2B sales or account management.
• Excellent customer service and relationship-building skills.
• Highly organized with strong time management and attention to detail.
• Strong written and verbal communication skills.
• Experience in construction, training, or education sectors preferred but not essential.

Responsibilities

• Manage and support contracted customer accounts, ensuring service delivery meets SLAs.
• Conduct regular customer reviews and maintain relationships with key stakeholders.
• Identify opportunities for account growth through upselling and cross-selling services.
• Coordinate customer requirements with sales, scheduling and operational teams.
• Maintain CRM records and support customer engagement initiatives.
• Support contract renewals, pricing discussions and ongoing account development.
• Respond to customer queries, complaints and escalations professionally.

Skills

B2B sales

Account management

Customer engagement

Time management

Relationship building

CRM systems

Tools

CRM systems

Job description

Account Manager

Basic salary: £34,000

Benefits

• Uncapped commission, paid quarterly (OTE £1000 per quarter)
• 25 days annual leave plus bank holidays
• Health cash plan
• Employee assistance programme
• Life assurance
• Workplace pension scheme
• Eye care scheme
• Free parking

Location

This is an office based role, based in Irthlingborough.

Commutable Locations

Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston

Job Description

As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You'll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. You'll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.

Day to day you will

• Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
• Conduct regular customer reviews and maintain strong working relationships with key stakeholders
• Identify opportunities for account growth through upselling and cross-selling services
• Coordinate customer requirements internally with sales, scheduling and operational teams
• Manage customer documentation, certification and training records accurately and efficiently
• Support contract renewals, pricing discussions and ongoing account development
• Resolve customer queries, complaints and escalations professionally and efficiently
• Maintain accurate CRM records and support wider customer engagement initiatives

Person Specification

• You will:
• Have experience within a busy B2B sales, account management or customer engagement environment
• Possess excellent customer service and relationship-building skills
• Be highly organised, with strong time management and attention to detail
• Have strong communication skills, both written and verbal
• Be confident managing customer queries, escalations and ongoing account activity
• Ideally have experience within construction, training, education or related sectors, although this is not essential

Company

We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Compliance, Professional Services, B2B Customer Service.

Diversity and inclusion

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

REF: SM18494