Account Manager

Astutis; Cardiff; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Annual Leave

Holiday Purchase

Hybrid Work

Bonus

Life Assurance

Private Healthcare

Gym Memberships

Cycle to Work

Discount Vouchers

Wellbeing Resources

Job summary

Astutis, part of Wilmington Plc, invites a skilled Account Manager to hybrid Cardiff-based work. You will manage a portfolio of about 150 existing customer accounts, build trusted partnerships, and drive growth through consultative conversations and strategic account development.

You will own pipeline, collaborate with sales, marketing, and operations, and aim to exceed targets while delivering exceptional customer experiences.

Qualifications

• Proven ability to manage and grow revenue across many accounts.
• Strong relationship-building and consultative selling skills.
• Ability to identify growth opportunities through cross-selling and upselling.

Responsibilities

• Deliver targeted annual sales revenue from an assigned account portfolio.
• Develop and strengthen relationships with existing customers and key stakeholders.
• Identify and pursue cross-sell and up-sell opportunities across buyers, regions, and divisions.
• Follow up on incoming enquiries and referrals from assigned accounts.
• Conduct customer meetings, presentations, and commercial discussions.
• Produce compelling sales proposals and accurate quotations in line with gross margin targets.
• Maintain accurate customer records, pipeline activity, and forecasting within Sage CRM.
• Act as the voice of the customer with delivery teams to ensure contract fulfilment.
• Develop understanding of products, services, and market sectors to provide trusted advice.
• Collaborate with Account Managers, Business Development Executives, and Marketing colleagues to maximise opportunities.
• Adhere to company policies, procedures, and ISO 9001:2015 standards.

Skills

Account management

Cross-selling

Relationship-building

CRM knowledge

Tools

Sage CRM

Job description

Account Manager

Location: Hybrid / Cardiff (5 days in the office initially)

Salary: £34,000 - £40,000 DoE + £8,000 commission

Contract Type: Full time, permanent

What We Can Offer You

25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why do we want you?

Astutis, part of Wilmington Plc, is looking looking for an Account Manager who is passionate about building meaningful customer relationships and creating opportunities for growth. You'll be a confident communicator who enjoys engaging with customers, understanding their challenges, and identifying solutions that deliver real value. With a proactive and consultative approach, you'll be comfortable managing a portfolio of accounts while uncovering opportunities to expand our partnerships through cross‑selling and up‑selling activities.

You’ll be motivated by achieving results, taking ownership of your pipeline, and developing strong relationships with stakeholders at all levels. We want someone who is naturally curious, commercially aware, and driven to exceed expectations. Equally important is your ability to collaborate with colleagues across sales, marketing, and operational teams to ensure customers receive an exceptional experience throughout their journey.

If you're organised, resilient, customer-focused, and excited by the opportunity to make a tangible impact on business growth, we'd love to hear from you.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace.

As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

Job purpose, tasks and responsibilities

As an Account Manager, you will be responsible for managing and growing revenue across a portfolio of approximately 150 existing customer accounts.

Through effective relationship management, consultative sales conversations, and strategic account development, you will identify opportunities to increase account value through cross‑selling and up‑selling activities.

Working closely with customers and internal stakeholders, you will build long‑term partnerships, maximise customer engagement, and contribute to the achievement of business growth objectives.

Tasks & Responsibilities

• Deliver targeted annual sales revenue from an assigned account portfolio.
• Develop and strengthen relationships with existing customers and key stakeholders.
• Identify and pursue cross‑sell and up‑sell opportunities across alternative buyers, regions, and divisions.
• Follow up on incoming enquiries and referrals from assigned accounts.
• Conduct customer meetings, presentations, and commercial discussions.
• Produce compelling sales proposals and accurate quotations in line with agreed gross margin targets.
• Maintain accurate customer records, pipeline activity, and forecasting within Sage CRM.
• Act as the voice of the customer internally, working closely with delivery teams to ensure successful contract fulfilment.
• Develop a strong understanding of products, services, and market sectors to provide trusted advice to customers.
• Collaborate with Account Managers, Business Development Executives, and
• Marketing colleagues to maximise revenue opportunities.
• Adhere to company policies, procedures, and quality standards, supporting the maintenance of ISO 9001:2015 accreditation.
• Undertake any additional duties as requested by the Sales Director.

What's the Best Thing About This Role?

The best thing about this role is the opportunity to grow and develop existing customer relationships while making a real impact on business success.

You’ll manage a portfolio of established accounts, giving you the chance to build trusted partnerships, uncover new opportunities, and drive meaningful growth through consultative conversations.

With a mix of relationship management, strategic account development, and commercial responsibility, no two days are the same.

You’ll have the autonomy to shape your approach, work closely with a supportive team, and see the direct results of your efforts as you help customers and the business succeed together.

What's the Most Challenging Thing About This Role?

The biggest challenge in this role is balancing the management of a large portfolio of customer accounts while consistently identifying and converting new growth opportunities.

Success requires strong prioritisation, proactive relationship building, and the ability to engage multiple stakeholders across different regions, divisions, and buyer groups.