Account Manager

Wallace Hind Selection LTD; Northampton; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Uncapped commission

25 days annual leave plus bank holiday

Health cash plan

Employee assistance programme

Life assurance

Workplace pension scheme

Eye care scheme

Free parking

Job summary

Wallace Hind Selection LTD is seeking an Account Manager to nurture a portfolio of contracted clients, drive account growth and ensure service delivery exceeds expectations. The role is office-based in Irthlingborough, with opportunities to develop strong, long-term relationships and coordinate cross-department activities.

You will manage and review accounts, identify upsell opportunities and maintain CRM records to support customer engagement. A proactive, organised communicator is essential.

Qualifications

• Experience in busy B2B sales or account management environments.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication.
• Highly organised with strong time-management.
• Experience in construction, training, education or related sectors preferred.

Responsibilities

• Manage and support contracted customer accounts, ensuring service delivery meets SLAs and KPIs.
• Conduct regular customer reviews and build strong relationships with key stakeholders.
• Identify opportunities for account growth through upselling and cross-selling services.
• Coordinate customer requirements with sales, scheduling and operations teams.
• Maintain accurate CRM records and support wider customer engagement initiatives.

Skills

Account management

Key account management

Customer relationships

Customer service

Communication

Job description

Account Manager

If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations.

BASIC SALARY

£34,000

Benefits

• Uncapped commission, paid quarterly (OTE £1000 per quarter)
• 25 days annual leave plus bank holidays
• Health cash plan
• Employee assistance programme
• Life assurance
• Workplace pension scheme
• Eye care scheme
• Free parking

Location

This is an office based role, based in Irthlingborough.

Commutable locations

• Wellingborough
• Rushden
• Higham Ferrers
• Raunds
• Kettering
• Bedford
• Northampton
• Thrapston

Job Description

As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You\'ll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. You\'ll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.

Day to day you will

• Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
• Conduct regular customer reviews and maintain strong working relationships with key stakeholders
• Identify opportunities for account growth through upselling and cross-selling services
• Coordinate customer requirements internally with sales, scheduling and operational teams
• Manage customer documentation, certification and training records accurately and efficiently
• Support contract renewals, pricing discussions and ongoing account development
• Resolve customer queries, complaints and escalations professionally and efficiently
• Maintain accurate CRM records and support wider customer engagement initiatives

Person specification

You\'ll be a customer-focused individual who enjoys building relationships and delivering a high level of service. You\'ll be confident communicating with stakeholders at all levels, highly organised and able to manage multiple priorities within a busy environment. Most importantly, you\'ll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will:

• Have experience within a busy B2B sales, account management or customer engagement environment
• Possess excellent customer service and relationship-building skills
• Be highly organised, with strong time management and attention to detail
• Have strong communication skills, both written and verbal
• Be confident managing customer queries, escalations and ongoing account activity
• Ideally have experience within construction, training, education or related sectors, although this is not essential

Company

We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnerships Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service.

Interested?

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

REF: SM18494