Account Manager

Elevation3D; Shrewsbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading event management company in Shrewsbury is seeking an experienced Account Manager to oversee client projects from conception to execution. Candidates should possess a Bachelor's degree and a minimum of 5 years in the tradeshow industry. In this in-office role, you will maintain client relationships, manage project timelines, and ensure delivery meets client expectations.

Qualifications

• 5 years tradeshow or related industry experience.
• Strong ability to manage multiple projects and deadlines.
• Proficient in client communication and management.

Responsibilities

• Update client account details and maintain relationships.
• Prepare timelines and participate in project meetings.
• Ensure client satisfaction throughout planning and execution.

Skills

Client relationship management

Project management

Communication skills

Education

Bachelor's degree

Job description

Overview

An Account Manager (AM) is the liaison between the Account Executive (AE) and all internal Elevation3D teams, balancing the desires of the client and the good of the company. Essentially, moving any given project through Elevation3D from concept to design, fabrication to shipping, show site services to post show review. Work closely with an account executive to proactively manage client programs and the development of new initiatives and communications.

Responsibilities

• Update client account details in Ellie (accounting contact information, company information, etc.)
• Participate in client meetings, take notes, and provide a summary of action items
• Maintain client relationships along with the AE
• Keep the client up to date on the project status and get answers to questions that may come up during the internal meetings
• Be the main point of contact on all assigned projects for all
• Maintain logistics schedule to avoid overlapping of properties at different shows
• Keep internal teams on track per timeline
• Help the AE and client to understand how managing the complete turnkey services is a benefit for all projects and what that means
• Ensure tasks of each internal team member are completed (i.e. timeline, graphics proofs, scheduling internal meetings, QAM, supervision, labor, reviewing contracts and addendums, making sure payments are received prior to shipping, communicating with all team members any urgent items or vital changes/ addendums)
• Update show, project, and D&E to Ellie as needed
• Prepare timelines and participate in creative and production meetings as it relates to assigned client projects
• Write contracts, ensure alignment to overall budget and coordinate for client approval
• Maintain direct day-to-day communication to ensure client satisfaction throughout entire planning and execution process
• Order show services and prepare supervisor packages as needed
• Review shipping manifest against client-approved contract and blueprints prior to shipment
• Provide post-show notes and discuss successes and areas for improvement
• Supervise exhibit installation and dismantle as needed

Qualifications

• Bachelor’s degree
• 5 years tradeshow or related industry experience
• In-office position

Note: As part of our hiring process, all final candidates will be required to complete a comprehensive background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant information to ensure suitability for the role.