Account Manager

Zachary Daniels; Preston; Remote; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

Bonus potential

Contributory pension

Private medical insurance

Life assurance

Employee assistance programme

Discounts and benefits

36.5-hour working week

Job summary

Zachary Daniels is seeking an Account Manager to nurture an established customer portfolio from a home-based role with UK travel. You will be the main contact, building trust, renewing contracts and identifying opportunities for additional services.

With a focus on delivering value across SaaS/retail technology, EPOS and related solutions, you’ll coordinate with internal teams to ensure delivery and customer satisfaction while growing revenues and strengthening partnerships.

Responsibilities

• Building lasting relationships across an existing customer portfolio.
• Managing contract renewals and supporting customer retention.
• Identifying opportunities to grow accounts through relevant upgrades and additional services.
• Working with internal teams to keep delivery and customer support on track.
• Leading account reviews and monitoring satisfaction, profitability and performance.

Job description

Up to £50,000 + Car Allowance + 15% Bonus Potential | Homebased with UK Travel

If you enjoy getting to know your accounts, earning their trust and helping them get more from a partnership, this Account Manager opportunity could be for you.

You'll join an established retail technology business, working alongside a dedicated Business Development team. They focus on bringing new customers on board; your role focuses solely on managing and developing existing relationships.

With an established customer portfolio, ongoing product development and the backing of a sizeable group, there's plenty to work with.

Your role

As Account Manager, you'll become the main contact for your customers, understanding their businesses and making sure they receive the service and support they need.

You'll stay close through regular contact and face to face visits, looking after renewals, resolving concerns and identifying where additional products or services could make a difference.

Your responsibilities will include:

• Building lasting relationships across an existing customer portfolio.
• Managing contract renewals and supporting customer retention.
• Identifying opportunities to grow accounts through relevant upgrades and additional services.
• Working with internal teams to keep delivery and customer support on track.
• Leading account reviews and monitoring satisfaction, profitability and performance.

Who would suit this?

You could already be an Account Manager, or bring account management experience from another B2B environment. You need to be comfortable operating at pace.

You'll have a track record of retaining customers and growing relationships, with the commercial confidence to negotiate agreements and spot opportunities. Just as importantly, you'll follow things through and take ownership when a customer needs help.

Experience in retail technology, EPOS, SaaS, convenience or forecourt would be useful. Strong account management skills and an understanding of what matters to customers will give you a good foundation.

As the Account Manager, you'll manage your own diary from home, with UK wide travel to spend time with customers and build those relationships in person.

What's on offer?

• Salary up to £50,000
• Car allowance and up to 15% bonus potential.
• Contributory pension, private medical insurance and life assurance.
• Employee assistance programme and a range of discounts and benefits.
• A 36.5-hour working week, with an earlier finish on Fridays.
• Clear scope for development within a growing team

This Account Manager role offers the chance to take ownership of established partnerships, supported by a wider team focused on growing the business.