Account Manager

ACS Staffing Solutions; Northampton; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company car

Laptop and mobile phone

Job summary

ACS Staffing Solutions is recruiting an experienced Account Manager to join their team in Northamptonshire. You will manage an existing B2B portfolio, nurture relationships and drive revenue through upselling and cross-selling while delivering exceptional customer service.

This office-based role requires a full UK driving licence and willingness to travel to customer sites; you will work Monday to Friday 8am-5pm with a hybrid pattern and a base salary around £40,000 with commission.

Qualifications

• Experience in Account Management or B2B Sales
• Proven ability to build, develop and maintain strong customer relationships
• Confident identifying sales opportunities and growing existing accounts
• Excellent communication, negotiation and relationship-building skills
• Strong commercial awareness with a results-driven approach
• Highly organised, proactive and confident managing multiple customer accounts
• Comfortable using CRM systems and Microsoft 365
• Full UK driving licence and willingness to travel to customer sites

Responsibilities

• Manage and develop strong, long-term relationships with existing customers
• Build a thorough understanding of customer requirements, ensuring the appropriate products and services are delivered
• Follow up on incoming leads, sales proposals and quotations, including arranging and sending product samples
• Identify opportunities to grow existing accounts through upselling, cross-selling and introducing additional products and services
• Proactively engage with customers to generate further sales opportunities and maximise account potential
• Manage day-to-day customer enquiries, resolving issues efficiently and ensuring a high level of service
• Arrange and attend customer meetings, maintaining regular contact and strengthening relationships
• Work closely with internal departments to ensure orders, deliveries and customer requirements are managed effectively
• Maintain accurate customer information, sales activity and pipeline records using the CRM system
• Monitor account performance and work towards agreed sales targets and KPIs

Skills

Account management

B2B sales

Relationship building

Negotiation

CRM systems

Microsoft 365

Organisational skills

Communication

Driving licence

Tools

CRM systems

Microsoft 365

Job description

Account Manager

Location: Northamptonshire

Salary: £40,000 per annum + Commission

Hours: Monday – Friday, 8:00am – 5:00pm

Working Pattern: Office-based with up to four days per week out on the road

Benefits: Company Car, Laptop and Mobile Phone

The Opportunity

ACS Staffing Solutions is recruiting on behalf of a well-established and growing business looking to appoint an experienced Account Manager to join their team.

This is an excellent opportunity for a commercially minded and relationship-focused individual to take responsibility for an existing customer portfolio, delivering exceptional customer service while identifying opportunities to increase revenue and develop long-term business relationships.

The successful candidate will be confident managing B2B customer accounts within a buy-and-sell business environment, with a proactive approach to sales, account development and customer engagement.

Key Responsibilities

• Manage and develop strong, long-term relationships with existing customers, acting as their main point of contact.
• Build a thorough understanding of customer requirements, ensuring the appropriate products and services are delivered.
• Follow up on incoming leads, sales proposals and quotations, including arranging and sending product samples where required.
• Identify opportunities to grow existing accounts through upselling, cross-selling and introducing additional products and services.
• Proactively engage with customers to generate further sales opportunities and maximise account potential.
• Manage day-to-day customer enquiries, resolving issues efficiently and ensuring a high level of service.
• Arrange and attend customer meetings, maintaining regular contact and strengthening relationships.
• Work closely with internal departments to ensure orders, deliveries and customer requirements are managed effectively.
• Maintain accurate customer information, sales activity and pipeline records using the CRM system.
• Monitor account performance and work towards agreed sales targets and KPIs.

Skills & Experience

• Previous experience in Account Management or B2B Sales, ideally within a buy-and-sell business environment.
• Proven ability to build, develop and maintain strong customer relationships.
• Confident identifying sales opportunities and growing existing customer accounts.
• Excellent communication, negotiation and relationship-building skills.
• Strong commercial awareness with a results-driven approach.
• Highly organised, proactive and confident managing multiple customer accounts.
• Comfortable using CRM systems and Microsoft 365.
• Full UK driving licence and willingness to travel to customer sites.

What's on Offer?

• Competitive basic salary of £40,000 per annum.
• Commission structure offering additional earning potential.
• Company car.
• Company laptop and mobile phone.
• Monday to Friday working hours, 8:00am – 5:00pm.
• A varied role combining office-based account management with customer visits.
• The opportunity to develop existing accounts and make a real commercial impact within an established business.