Customer Account Manager

Impact Recruitment Services; Moulton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company Car

Laptop

Mobile phone

Generous commission scheme

Job summary

Impact Recruitment Services is seeking a Customer Account Manager based in Northampton with UK travel. You will manage a portfolio of business customers from enquiry through to delivery, building strong relationships and driving growth in a fast-paced manufacturing environment.

You will work within a busy sales and customer service team, handling enquiries, quotations and orders, coordinating with internal departments to ensure on-time delivery, and delivering exceptional service to key accounts

Qualifications

• At least three years' experience in account management, business development or customer service within a B2B environment.
• Strong relationship-building and communication skills.
• A consultative approach with the ability to understand customer needs and recommend solutions.
• Excellent organisation and time management skills.
• Confidence working with stakeholders at all levels, from operational teams through to senior decision-makers.
• A proactive, positive attitude and a genuine commitment to providing exceptional service.

Responsibilities

• Building and developing long-term customer relationships.
• Managing customer accounts and identifying opportunities for growth.
• Handling enquiries, quotations and orders.
• Liaising with internal departments to ensure customer requirements are delivered on time.
• Understanding customer challenges and helping to find practical solutions.
• Delivering outstanding customer service in a fast-moving manufacturing environment.

Skills

Relationship building

Communication skills

Consultative selling

Organization skills

Stakeholder management

Job description

EXCLUSIVE ROLE

Customer Account Manager

Northampton & UK travel

£35-40,000 plus commission

Are you the sort of person who enjoys building strong customer relationships, solving problems and keeping things moving in a fast-paced environment?

We're recruiting for a well-established Northamptonshire manufacturer supplying a diverse range of industries including food production, retail, pharmaceutical and distribution. With recent investment driving continued growth, this is an excellent opportunity to join a successful business that genuinely values customer service and long-term relationships.

The Role

Working as part of a busy sales and customer service team, you'll manage a portfolio of business customers, acting as their key point of contact and ensuring their needs are met from enquiry through to delivery.

Responsibilities will include:

• Building and developing long-term customer relationships.
• Managing customer accounts and identifying opportunities for growth.
• Handling enquiries, quotations and orders.
• Liaising with internal departments to ensure customer requirements are delivered on time.
• Understanding customer challenges and helping to find practical solutions.
• Delivering outstanding customer service in a fast-moving manufacturing environment.

About You

• At least three years' experience in account management, business development or customer service within a B2B environment.
• Strong relationship-building and communication skills.
• A consultative approach with the ability to understand customer needs and recommend solutions.
• Excellent organisation and time management skills.
• Confidence working with stakeholders at all levels, from operational teams through to senior decision-makers.
• A proactive, positive attitude and a genuine commitment to providing exceptional service.

What's on Offer?

• Opportunity to join a growing and financially stable manufacturing business.
• Opportunity to become a Key Account Manager.
• £35-40,000 basic
• Generous commission scheme
• Company Car, Laptop, Mobile phone
• Will work from the Northampton office and on the road

If you'd like to join a business where customer service genuinely sits at the heart of everything they do, we'd love to hear from you.

Please note, due to the high volume of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations.