Customer Account Manager

Impact Recruitment Services; Northampton; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company Car

Laptop

Mobile phone

Job summary

Impact Recruitment Services is partnering with a well-established Northamptonshire manufacturer to recruit a Customer Account Manager. You will manage a portfolio of business customers, acting as the main contact from enquiry to delivery, building strong relationships and identifying growth opportunities.

You’ll join a busy sales and customer service team, handle enquiries, quotations and orders, liaise with internal departments and deliver outstanding service in a fast-moving manufacturing

Qualifications

• At least three years' experience in account management, business development or customer service within a B2B environment.
• Strong relationship-building and communication skills.
• Consultative approach to understanding customer needs and offering solutions.
• Excellent organisation and time management.
• Confident liaising with stakeholders at all levels, from operational teams to senior decision-makers.
• Proactive, positive attitude and commitment to exceptional service.

Responsibilities

• Build and develop long-term customer relationships.
• Manage accounts and identify opportunities for growth.
• Handle enquiries, quotations and orders.
• Liaise with internal departments to ensure delivery on time.
• Understand customer challenges and provide practical solutions.
• Deliver outstanding service in a fast-moving manufacturing environment.

Skills

Relationship building

Communication

Consultative selling

Organization

Stakeholder management

Time management

Job description

Are you the sort of person who enjoys building strong customer relationships, solving problems and keeping things moving in a fast-paced environment?

We're recruiting for a well-established Northamptonshire manufacturer supplying a diverse range of industries including food production, retail, pharmaceutical and distribution. With recent investment driving continued growth, this is an excellent opportunity to join a successful business that genuinely values customer service and long‑term relationships.

EXCLUSIVE ROLE

Customer Account Manager

Northampton & UK travel

35-40,000 plus commission

The Role

Working as part of a busy sales and customer service team, you'll manage a portfolio of business customers, acting as their key point of contact and ensuring their needs are met from enquiry through to delivery.

Responsibilities will include:

• Building and developing long‑term customer relationships.
• Managing customer accounts and identifying opportunities for growth.
• Handling enquiries, quotations and orders.
• Liaising with internal departments to ensure customer requirements are delivered on time.
• Understanding customer challenges and helping to find practical solutions.
• Delivering outstanding customer service in a fast‑moving manufacturing environment.

About You

We're looking for someone with:

• At least three years' experience in account management, business development or customer service within a B2B environment.
• Strong relationship‑building and communication skills.
• A consultative approach with the ability to understand customer needs and recommend solutions.
• Excellent organisation and time management skills.
• Confidence working with stakeholders at all levels, from operational teams through to senior decision-makers.
• A proactive, positive attitude and a genuine commitment to providing exceptional service.

What's on Offer?

• Opportunity to join a growing and financially stable manufacturing business.
• Opportunity to become a Key Account Manager
• 35-40,000 basic
• Generous commission scheme
• Company Car, Laptop, Mobile phone
• Will work from the Northampton office and on the road
• If you'd like to join a business where customer service genuinely sits at the heart of everything they do, we'd love to hear from you.

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