Account Manager

Gem Partnership Ltd; North East; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Employer pension

Private medical insurance

Holiday buy/sell

Job summary

Gem Partnership Ltd is actively recruiting an Account Manager to manage a growing client portfolio within a hybrid role based from Sunderland HQ. You will own the client journey from sale through renewal, nurturing relationships and identifying upsell opportunities to drive revenue.

The role emphasizes consultative client engagement, a strong pipeline, and meeting monthly/quarterly targets. A degree is preferred but not essential, with enhanced benefits including a generous pension, private

Qualifications

• Proven B2B account management with cross-sell and renewal targets.

Responsibilities

• Own the client journey from sale to renewal.
• Build and maintain existing client relationships to retain accounts and realise upsell opportunities.
• Engage with clients to progress opportunities and close deals.
• Develop trusted relationships and understand client business needs.
• Convert opportunities into revenue and manage your sales pipeline.

Skills

B2B account management

upsell & renewals

client relationship building

pipeline management

Education

Degree preferred

Job description

Account Manager

Salary: Up to £50,000 + 50% Bonus (uncapped) + Exceptional Benefits

Location: Hybrid Working (Sunderland HQ)

My client is a technology software and services provider delivering an outsourced professional services solution to the global business community.

As part of their exciting growth plans, they are recruiting for an Account Manager to support their increasing client portfolio, ensuring customers get the most out of the services provided and spotting new revenue opportunities.

The Role

• Own the client journey from sale to renewal (and beyond)
• Build and maintain existing B2B client relationships to successfully retain accounts and realise upsell opportunities
• Engaging with clients in a structured manner, progressing opportunities as they present
• Consultatively build relationships
• Uncover client's business challenges and identify relevant business opportunities
• Efficiently and effectively process assigned opportunities into sales
• Act as a 'Voice of Authority' for their product needs
• Manage your own pipeline and all work activities, maintaining accurate information and up-to-date forecasts on all prospects
• Consistently meet or exceed monthly and quarterly revenue targets

The Person

• Demonstrable pedigree in B2B account management with a track record of achieving cross/upsell and renewal targets
• Degree educated or equivalent is preferred, although not essential
• Ideally from a business consulting/services, software or tech background
• Ability to develop trust and relationships with prospects, customers and colleagues
• Excellent telephone and online presentation skills
• Strong desire to be part of a team that delivers our customers breakthrough results
• Ambitious to develop their career further within the organisation

This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside this they offer compelling benefits including enhanced employer pension contribution, private medical insurance and the ability to 'buy and sell' holidays.

The role supports hybrid working with typically 3 days per week at their Sunderland offices and 2 days home-based once you are up-to-speed.

We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.