Customer Account Manager

Acorn by Synergie; Highweek; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

On-the-job degree

Career progression

Supportive and collaborative team

Job summary

Acorn by Synergie is seeking a Customer Care Account Manager near Newton Abbot. The role focuses on building strong client relationships, delivering outstanding service, and supporting growth with cross-sell opportunities.

A long-term client-focused career awaits in a permanent, full-time position with an opportunity to progress. Salary ranges from £26,000 to £30,000 per annum, with 8:30am–5pm hours, plus 1 Saturday in 4 (until 12pm).

Qualifications

• Previous experience in account management, customer service, customer care, retail management, hospitality management, or a similar client-facing role.
• Customer-focused with a positive, proactive attitude.
• Excellent communication and relationship-building skills.
• Confident identifying opportunities to cross-sell and up-sell.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a busy office environment.

Responsibilities

• Build and maintain strong relationships with new and existing clients, from sole traders to senior business leaders.
• Deliver outstanding customer service and act as a trusted point of contact for client enquiries.
• Work closely with the Manager to achieve business objectives and support company growth.
• Identify opportunities to cross-sell and up-sell products and services.
• Handle customer queries professionally and provide effective solutions.
• Support client retention by delivering a consistently high level of service.
• Develop long-term business relationships through regular communication and account management.

Skills

Customer service

Account management

Relationship building

Communication

Organisation

Cross-sell / up-sell

Job description

Customer Care Account Manager | Customer Account Manager | Customer Success Manager | Client Relationship Manager | Account Manager

Near Newton Abbot | £26,000-£30,000 per annum | 8:30am-5pm, Monday-Friday + 1 Saturday in 4 (until 12pm) | Permanent | Office-Based

Introduction

Acorn by Synergie is recruiting for a Customer Care Account Manager on behalf of a growing business near Newton Abbot.

This is an excellent opportunity for an experienced Customer Care Account Manager, Customer Account Manager, Customer Success Manager, Client Relationship Manager, or Account Manager looking to develop their career within a supportive and ambitious business.

Ideal for candidates with a background in retail management, hospitality management, customer service, account management, or client relationship management, this role offers the opportunity to build long-term client relationships while working towards an on-the-job degree.

What We Offer

• Salary of £26,000-£30,000 per annum, depending on experience.
• Permanent, full-time position.
• Opportunity to gain an on-the-job degree.
• Excellent career progression opportunities.
• Supportive and collaborative working environment.
• Opportunity to join a growing business with ambitious expansion plans.

Key Duties

• Build and maintain strong relationships with new and existing clients, from sole traders to senior business leaders.
• Deliver outstanding customer service and act as a trusted point of contact for client enquiries.
• Work closely with the Manager to achieve business objectives and support company growth.
• Identify opportunities to cross-sell and up-sell products and services.
• Handle customer queries professionally and provide effective solutions.
• Support client retention by delivering a consistently high level of service.
• Develop long-term business relationships through regular communication and account management.

Requirements

• Previous experience in account management, customer service, customer care, retail management, hospitality management, or a similar client-facing role.
• Customer-focused with a positive, proactive attitude.
• Excellent communication and relationship-building skills.
• Confident identifying opportunities to cross-sell and up-sell.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a busy office environment.

About You

• Experience developing new business opportunities and building long-term B2B relationships.
• Passionate about business development through networking, marketing, community engagement, and client meetings.
• Commercially aware with a naturally curious mindset.
• Keen to learn, develop, and progress professionally.
• Consultative approach with excellent questioning and listening skills.
• Resilient, motivated, and committed to delivering exceptional customer experiences.