Customer Account Manager

Redwood Search; Worcester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Commission

25 days holiday

Job summary

Redwood Search is hiring an Internal Account Manager for our busy sales office in the UK. The role focuses on relationship building, growing existing accounts and introducing products to customers, not telesales.

You will manage a portfolio of customers, handle quotations, follow up opportunities and promote new services while ensuring accurate order processing, stock updates and timely responses. The package offers £28,000–£30,000 plus commission (£34,500–£36,500 OTE).

Qualifications

• Experience in internal sales or account management.
• Proven ability to manage customer relationships and identify sales opportunities.
• Strong communication and follow-up skills.

Responsibilities

• Manage and develop existing customer accounts.
• Build strong customer relationships and increase retention.
• Introduce new products and services to customers.
• Manage quotations and follow up to convert sales.
• Generate new opportunities through proactive customer contact.
• Upsell and identify account development opportunities.
• Respond promptly to incoming calls and emails.
• Process sales orders accurately and efficiently.
• Maintain accurate customer records and reports.

Skills

Internal sales experience

Account management

Customer service

Communication skills

Job description

Customer Account Manager

£28,000–£30,000 + commission (£34,500–£36,500 OTE)

8am–5pm, Monday to Friday 25 days holiday

We’re recruiting for an Internal Account Manager to join a busy, customer‑focused sales office. This isn’t a telesales role — it’s about building relationships, introducing products, developing accounts and creating new opportunities through confident, proactive customer contact.

You’ll manage a portfolio of existing customers while identifying ways to grow sales, improve retention and promote new products and services.

Key Responsibilities

• Manage and develop existing customer accounts
• Build strong customer relationships and increase retention
• Introduce new products and services to customers
• Manage quotations and follow up to convert sales
• Generate new opportunities through proactive customer contact
• Upsell and identify account development opportunities
• Respond promptly to incoming calls and emails
• Process sales orders accurately and efficiently
• Manage bespoke products and stock‑holding requirements
• Provide delivery updates and ETAs
• Manage the sales inbox and ensure enquiries are handled quickly
• Process and follow up new enquiries
• Complete and action daily reports
• Provide stock quotations and pricing information
• Support the External Sales team
• Maintain accurate customer records and reports
• Ensure high levels of accuracy and attention to detail

About You

• Experience in internal sales, account management or customer service
• Confident communicating with customers at all levels
• Commercially aware and proactive in spotting sales opportunities
• Strong relationship‑builder with excellent follow‑up skills
• Positive, customer‑focused and highly organised
• Accurate, reliable and able to manage a varied workload

If you’re a proactive, customer‑focused sales professional who enjoys introducing products, developing accounts and building strong relationships, we’d love to hear from you