Internal Account Manager

Universal Business Team; East Midlands; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

On-site parking

Food provisions

Progression opportunities

Autonomy & responsibility

Job summary

Universal Business Team is seeking an experienced Account Manager to own a portfolio of existing customer accounts, build strong relationships, and identify opportunities to grow revenue across the UK.

You will handle inbound enquiries, qualify opportunities, follow up quotations, and help convert opportunities into sales, while maintaining accurate CRM records and contributing to business growth.

Qualifications

• Experience in relationship-led sales and managing customer accounts.
• Strong commercial awareness and ability to grow revenue.
• Experience with CRM systems.
• Excellent communication and organisational skills.
• Proactive, self-motivated approach.

Responsibilities

• Manage and develop relationships with existing customers.
• Grow account spend through proactive account management.
• Qualify inbound enquiries and follow up quotations.
• Progress opportunities through to order and maintain pipeline.
• Collaborate with internal teams to deliver excellent customer experience.

Skills

Account Management

CRM

Business Development

Customer Relationships

Sales

Job description

Salary: 35,000 - 42,000 DOE + Bonus

Hours: Monday to Friday, 8:00am - 5:00pm

Location: Office-based

Benefits:

• Bonus scheme
• On-site parking
• Food provisions
• Genuine progression opportunities as the business grows
• High levels of autonomy and responsibility

The Opportunity

We are recruiting on behalf of a growing, ambitious SME that designs and manufactures bespoke point-of-sale display solutions for leading brands across the UK.

This is an excellent opportunity for an experienced Account Manager who enjoys building relationships, growing customer spend, and taking ownership of their accounts.

This is not a corporate, process-heavy environment. It is a close-knit, family-run business where everyone contributes, takes responsibility, and rolls their sleeves up to get the job done.

If you're the type of person who enjoys making things happen, picking up the phone, building strong customer relationships, and seeing the direct impact of your work on business growth, we'd love to hear from you.

The Role

You'll take ownership of a portfolio of existing customer accounts, building strong relationships and identifying opportunities to increase revenue and customer engagement.

Alongside managing existing business, you'll also handle inbound enquiries, qualify opportunities, follow up quotations, and help convert opportunities into sales.

Key responsibilities include:

• Managing and developing relationships with existing customers
• Growing account spend through proactive account management
• Following up quotations and progressing opportunities through to order
• Handling inbound enquiries and qualifying customer requirements
• Building relationships with brand owners and decision-makers
• Proactively contacting customers to understand upcoming projects and opportunities
• Maintaining accurate CRM records and pipeline visibility
• Managing opportunities through the sales process from enquiry to order
• Working closely with internal teams to ensure an excellent customer experience
• Taking ownership of your accounts and delivering against agreed sales objectives

What We're Looking For

We're looking for someone who enjoys relationship-led sales and is comfortable working within a growing SME environment.

You'll likely have experience in:

• Account Management
• Internal Sales
• Business Development
• Customer Relationship Management
• Sales Executive or Sales Consultant roles

You'll also possess:

• A confident and professional telephone manner
• Experience managing customer accounts and developing relationships
• Strong commercial awareness
• The ability to identify opportunities and grow account revenue
• Experience working with CRM systems
• Excellent organisational skills
• A proactive, self-motivated approach
• Strong communication and relationship-building skills
• A positive, "can-do" attitude

Why Apply?

• Join a growing business with ambitious plans
• Be part of a small, supportive and close-knit team
• Have direct exposure to decision-makers
• Enjoy genuine autonomy and responsibility
• Influence business growth and customer relationships
• Progress your career as the business continues to expand

If you're an energetic and commercially minded Account Manager looking for a role where you can genuinely make a difference, we'd like to hear from you.

IND25