Account Manager

SCG South West; Hereford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Birthday Day Off

Pension Scheme

Free On-Site Parking

Annual Salary Review

Employee Referral Bonus

Job summary

SCG South West in Hereford is seeking an Account Manager to be the primary contact for customers, building strong relationships and ensuring high customer satisfaction. The role focuses on growing existing accounts and generating new business opportunities from Hereford and surrounding areas.

You will manage site visits, handle escalations, and work with the team to exceed client expectations. The base salary is £32,500 with OTE, reflecting a strong commission potential.

Qualifications

• Target-driven with proven ability to hit achievable targets.
• Strong negotiation and relationship-building skills.
• Highly organised with attention to detail.
• Capable of operating in a fast-paced environment.
• Interest in technology to discuss with customers.

Responsibilities

• Act as first point of contact for customers and manage relationships.
• Track opportunities and generate new business leads for field sales.
• Arrange regular customer site visits and deliver high service levels.
• Take ownership of escalations and resolve issues promptly and professionally.
• Provide accurate sales forecasts and regular activity reports.
• Report improvements and changes to management.

Skills

Target driven

Negotiation

Organised

Fast-paced

Tech savvvy

Social media awareness

Telephone/Teams/Zoom

Job description

Location: Hereford

Salary: £32,500 + OTE

We are looking for an Account Manager to join our team in Hereford, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction.

Responsibilities:

• Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
• Build relationships based on regular contact with key decision makers within your high value client’s business.
• Ensuring regular customer site visits and deliver a high level of customer service.
• Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professional resolution.
• Regular team working to ensure the business exceeds client’s expectations.
• Provideaccuratesales forecasting ofanticipatedsales and regular activity reporting.
• Manage and develop an account base of existing clients.
• Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills Required:

• Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.
• Skilled negotiator
• Highly organised with an eye for detail
• Ability tooperatein afast-pacedenvironment
• Ability,experiencean interest in technology to allow for meaningful discussion with customers
• Good understanding of social media to positively promote the business
• Confident on the telephone and in online meetings via Teams/Zoom

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced company sick pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

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