Account Manager

SCG Connected; West of England; On-site; GBP 29,250 - 35,750; Full time

Benefits offered by this job

21 Days Holiday (increases with tenure)

Birthday Day Off

Buy Holiday Scheme

Employee Assistance Programme

Enhanced company sick pay

Discounted Retail Vouchers

Reduced Gym Membership

Annual Salary Review

Mobile Benefit

Employee Referral Bonus

Pension Scheme

Free On-Site Parking

Charity Events

Job summary

A leading company in customer solutions seeks an Account Manager in Bradley Stoke. The role involves acting as the first point of contact for customers, building strong relationships, and managing satisfaction. Responsibilities include business development with existing clients, resolving escalations, and regular site visits. Candidates should be motivated, organised, and capable of discussing technology effectively. The position offers a salary of £32,500 plus uncapped commission and various employee benefits.

Qualifications

• Passion for hitting achievable targets and earning uncapped commission.
• Ability to manage customer satisfaction and relationships.

Responsibilities

• Track and develop business opportunities with existing customers.
• Build relationships with key decision makers.
• Ensure regular customer site visits.
• Manage and resolve customer escalations.
• Provide accurate sales forecasting and activity reporting.
• Manage and develop an account base.

Skills

Highly driven and motivated

Skilled negotiator

Highly organised

Ability to operate in a fast-paced environment

Interest in technology

Good understanding of social media

Confident on the telephone and in online meetings

Job description

Account Manager

Location: Bradley Stoke

Salary: £32,500 + OTE

We are looking for an Account Manager to join our team in Bradley Stoke, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction.

Responsibilities:

• Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
• Build relationships based on regular contact with key decision makers within your high value client’s business.
• Ensuring regular customer site visits and deliver a high level of customer service.
• Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuringtimely, effective, and professional resolution.
• Regular team working to ensure the business exceeds client’s expectations.
• Provideaccuratesales forecasting ofanticipatedsales and regular activity reporting.
• Manage and develop an account base of existing clients.
• Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills Required:

• Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.
• Skilled negotiator
• Highly organised with an eye for detail
• Ability tooperatein afast-pacedenvironment
• Ability,experiencean interest in technology to allow for meaningful discussion with customers
• Good understanding of social media to positively promote the business
• Confident on the telephone and in online meetings via Teams/Zoom

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced company sick pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

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