Account Manager

Wearepion; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

30 days annual leave

Remote first

Flexible working hours

Wellbeing benefits

Employee discounts

Learning budget

WFH setup allowance

Job summary

Pion is seeking an Account Manager to drive end-to-end management, growth, and renewals for a book of business with renowned brands. You will partner with Customer Success for performance reporting and leverage data analytics to push outcomes.

The role offers remote-friendly work with flexible hours and a focus on personal development. A strong sales mindset and stakeholder relationship skills are essential, with AI awareness as a bonus.

Qualifications

• Experience in a dedicated account management role within a fast-paced commercial environment.
• Proven track record of growing a book of business with revenue, renewal and upsell success.
• Strong relationship-building and stakeholder management skills.
• Strategic mindset to identify growth opportunities and translate insights into action.
• Excellent communication and negotiation skills for senior brand contacts.

Responsibilities

• Manage end-to-end account management with a focus on growth, renewals, strategic planning, and upselling; negotiate contracts.
• Lead regular check-ins and strategic planning with brand partners and Customer Success for reporting and data analytics.
• Maintain Salesforce hygiene and use internal tools to analyze data, identify trends, and drive improvements.
• Represent the business at industry events like PI Live, YMS, and affiliate events to strengthen brand relationships.
• Collaborate cross-functionally across teams to support the full sales lifecycle.

Skills

Account management

Revenue growth

Client relationships

Strategic planning

Negotiation

AI awareness

Sales analytics

Tools

Salesforce

Job description

A little bit about us...

Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world’s biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it’s through Student Beans, Beans iD, or our YMS events, we enable growth without compromise. At Pion, you’ll help us build a smarter, more transparent future for global commerce.

Life at Pion Where People Thrive

At Pion, we’re driven by big ideas and bold thinkers.

Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs.

Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive - because affordability starts with empowered people.

Check out our SHARP values to find out more about our culture.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria.

About the role.

As a result of our incredible success and growth, we are looking for an Account Manager to join us.

Responsibilities include

• Manage end-to-end account management activities with a strong focus on book of business growth, renewals, strategic planning, and upselling, including the negotiation of contracts and agreements
• Lead regular check-ins and strategic planning sessions with brand partners, working alongside Customer Success to deliver performance reporting and data analytics
• Maintain Salesforce hygiene and leverage internal tools to analyse book of business data, identify trends, and drive performance improvements
• Represent the business at industry networking events such as PI Live, YMS, and affiliate events to build and strengthen brand relationships
• Collaborate cross-functionally through internal multi-threading with media strategy and other teams to support the full sales lifecycle

A little bit about you. We'd really like to hear from you, if you have

• Experience in a dedicated account management role, ideally within a fast-paced, commercial environment
• Proven track record of growing a book of business, with demonstrable success in driving revenue, renewals, and upsell opportunities
• Confident and personable in client-facing settings, with strong relationship-building and stakeholder management skills
• Strategic mindset with the ability to identify growth opportunities, spot trends in performance data, and translate insights into action
• Excellent communication and negotiation skills, comfortable presenting to and influencing senior brand contacts
• You're AI savvy, previous experience of Claude is an added bonus

Life at Pion

Let’s take a look at just a few things that make Pion an amazing place to work...

• Competitive salary.
• 30 days annual leave plus bank holidays
• Accredited 'Great Place To Work' company in three categories
• Remote first working environment, meaning you're not obligated to come into the office, you can choose the environment you think you excel best in.
• Flexible working hours (starting between 8am - 10am)
• Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
• Incredible partnership discounts for the biggest brands in the world. Google, Apple, GymShark, Domino's and Uber to name a few!
• Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans.
• £200 work from home set up allowance to put towards your home office.

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion's use of your personal information.

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