Account Manager

Stride Resource Management; Essex; On-site; GBP 38,000 - 52,000; Full time

Job summary

Stride Resource Management Ltd in Chelmsford, Essex, is seeking an experienced Account Manager for a commercial insurance portfolio. You will nurture established client relationships, manage renewals with care and ensure clients feel well advised rather than simply processed.

This role balances strong platform backing with a hands-on, client-focused approach. You’ll work closely with insurers and broking colleagues to keep accounts moving smoothly and to identify opportunities to deepen client

Qualifications

• Experience in commercial insurance with existing SME to mid-market portfolios.
• Strong client communication and renewal management.
• Ability to maintain accurate policy records and service standards.

Responsibilities

• Manage a portfolio of commercial insurance clients across renewals and servicing.
• Build strong relationships with clients, insurers and colleagues.
• Support renewal strategy and ensure timely, accurate documentation.
• Identify opportunities to strengthen client relationships and retention.
• Act as main client contact for ongoing insurance needs.
• Contribute to a professional broking environment where service matters.

Skills

Account management

Commercial insurance

Renewals

Client relationships

Attention to detail

Job description

If you are a commercial insurance professional who enjoys looking after clients properly, keeping accounts in good order and acting as the person clients trust when things need sorting, this should be worth your attention. This Chelmsford-based Account Manager role would suit someone who is comfortable managing established commercial relationships, handling renewals with care and making sure clients feel well advised rather than simply processed.

The attraction here is the balance. You get the backing of a substantial broking platform, but the role itself still comes down to the quality of your client management, your judgement and your ability to keep business moving well. For the right person, it offers a sensible step into a role with more weight, more visibility and a stronger proposition behind you.

The opportunity

This is a commercial insurance Account Manager role in Chelmsford, focused on looking after an existing portfolio of clients and helping to maintain strong, long-term relationships. It should appeal to someone who understands that good account management is about more than administration. Clients want clear communication, renewals handled properly and a broker who stays close enough to the detail to spot issues before they become problems.

The wider platform behind the role gives it real credibility. The business has a sizeable UK footprint and a well-established Chelmsford office, which should reassure anyone who wants the support, insurer access and market standing that can make client management roles more effective and more commercially satisfying.

What the role involves

• You will be responsible for managing a portfolio of commercial insurance clients, supporting renewals, day-to-day servicing and the broader development of each relationship. The work is likely to involve close contact with clients, insurers and internal broking colleagues to make sure accounts are handled accurately and service standards remain high.
• This is not a pure sales role, and it is not a back-office handling position either. It sits in the middle ground where relationship management, organisation and technical awareness all matter. It should suit someone who is comfortable taking ownership of client outcomes and who understands the importance of consistency in retention-led commercial insurance work.

Key responsibilities

• Manage a portfolio of commercial insurance clients across renewals and day-to-day servicing
• Build strong working relationships with clients, insurers and internal colleagues
• Support renewal strategy and ensure business is handled accurately and on time
• Prepare and review documentation, reports and policy records to a high standard
• Help identify opportunities to strengthen client relationships and support retention
• Act as a reliable main point of contact for clients across their ongoing insurance needs
• Contribute to a commercial broking environment where service quality still matters

Who this role could suit

• An experienced Account Handler ready to move into an Account Manager role
• An existing Account Manager looking for a stronger platform and a more established proposition
• Someone with commercial insurance experience across SME, mid-market or wider corporate clients
• A broker who values structure, responsiveness and doing the job properly
• An insurance professional based in or around Chelmsford
• Someone who wants a client-focused role with stability, credibility and room to grow

You do not need to be overly polished or heavily sales-led to do well here. You do need to be dependable, commercially aware and able to build confidence with clients through the quality of your work.