Team Leader

Stride Resource Management Ltd; Chelmsford; On-site; GBP 55,000 - 75,000; Full time

Job summary

Stride Resource Management Ltd in Chelmsford is seeking an experienced corporate insurance professional to take on a Team Leader role within the Account Handler team. You will oversee a portfolio of corporate clients, support colleagues day to day and help raise standards across the team.

This leadership role keeps you close to the client work while giving broader ownership, mentoring, and a practical, hands-on approach to delivering service quality.

Qualifications

Responsibilities

• Manage a portfolio of corporate insurance clients across renewals and ongoing servicing
• Support, guide and oversee Account Handlers and handling colleagues within the team
• Help maintain high standards of service, accuracy and client communication
• Work closely with clients, insurers and internal broking colleagues to keep business progressing well
• Support renewal strategy, workflow coordination and general team performance
• Act as a senior point of contact for more complex client or servicing matters
• Contribute to retention, relationship development and a strong team culture

Job description

If you are an experienced corporate insurance professional who still enjoys looking after clients but also wants more influence over how a team performs, this should be worth your attention. This Chelmsford-based Account Handler Team Leader role would suit someone who is comfortable managing key corporate client relationships, supporting colleagues day to day and helping to raise standards across a corporate broking team.

The appeal here is the mix of responsibility. You would still stay close enough to the client work to remain credible, but you would also have the opportunity to guide, support and develop others. For the right person, that makes this a sensible step for an established corporate Account Handler who wants broader ownership without moving too far away from the insurance work they know well.

The opportunity

This is a corporate insurance leadership role in Chelmsford, built around account handling, team oversight and service quality. It should appeal to someone who understands that good leadership in broking is not about sitting above the work. It is about setting the tone, keeping standards high, helping people solve problems and making sure clients continue to receive the level of service they expect.

You would be working in an environment where corporate client relationships still matter and where the quality of day-to-day account handling has a direct impact on retention, client confidence and team performance. That makes this a strong fit for someone who leads in a practical way and is more interested in doing the job well than managing by noise or status.

What the role involves

You will oversee a portfolio of corporate insurance clients while supporting the wider handling team in Chelmsford. The role is likely to involve a combination of client servicing, renewal oversight, team coordination and general leadership support, making sure work is handled accurately, relationships are looked after properly and colleagues have the support they need to perform well.

This is not a pure people management role detached from the day-to-day work, and it is not simply a senior handling position with a leadership title attached. It sits between the two, which is exactly what should make it appealing to the right person. You will need to be credible with clients, dependable with colleagues and calm enough to keep things moving when priorities compete.

Key responsibilities

• Manage a portfolio of corporate insurance clients across renewals and ongoing servicing
• Support, guide and oversee Account Handlers and handling colleagues within the team
• Help maintain high standards of service, accuracy and client communication
• Work closely with clients, insurers and internal broking colleagues to keep business progressing well
• Support renewal strategy, workflow coordination and general team performance
• Act as a senior point of contact for more complex client or servicing matters
• Contribute to retention, relationship development and a strong team culture

Who this role could suit

• A senior corporate Account Handler ready to step into a team leadership role
• An existing team leader who wants a stronger platform or a more established corporate environment
• Someone with solid corporate insurance experience across larger or more complex client accounts
• A broker who leads by example and is comfortable supporting colleagues day to day
• An insurance professional based in or around Chelmsford
• Someone who wants a role with client ownership, team responsibility and room to grow further

You do not need to be overly managerial in style to do well here. You do need to be dependable, technically sound and able to build confidence with both clients and colleagues through the way you work.

Team Leader • Chelmsford, Essex, England