Account Manager

Lawes Consulting Group; Chelmsford; On-site; GBP 45,000 - 55,000; Full time

Job summary

Lawes Consulting Group is seeking an experienced Account Manager in Essex to own a portfolio of commercial insurance clients. You will nurture client relationships, liaise with insurers and internal teams, and oversee renewals and policy documentation.

The role emphasizes strong service levels, regulatory compliance, and proactive account development within a collaborative team environment.

Qualifications

• Experience in commercial insurance is essential.
• Proven ability to manage a portfolio of commercial clients.
• Familiarity with insurance products and processes.

Responsibilities

• Manage and develop an established portfolio of commercial insurance clients.
• Build and maintain strong relationships with clients and insurers.
• Manage the full renewal process, ensuring terms are presented to clients.
• Process new business, mid-term adjustments and policy documentation.
• Resolve client and insurer queries efficiently and professionally.
• Identify opportunities to develop existing accounts and cross-sell where appropriate.
• Ensure all client activity complies with regulatory requirements and internal procedures.
• Maintain accurate client records and documentation.

Skills

Communication

Customer Service

Organisation

Relationship Building

Attention to Detail

Deadline Driven

Problem Solving

Education

CII Certification

Tools

Acturis

Job description

Job title: Account Manager

Salary: £50,000

Location: Essex

OVERVIEW

We are seeking an experienced Account Manager to join our client’s growing team in Essex. This is an excellent opportunity for a commercial insurance professional to take ownership of a portfolio of clients, develop strong relationships and provide a high level of service.

The successful candidate will work closely with clients, insurers and internal teams, playing an important role in retaining and developing the existing book of business.

RESPONSIBILITIES

• Manage and develop an established portfolio of commercial insurance clients.
• Build and maintain strong relationships with clients and insurers.
• Manage the full renewal process, ensuring suitable terms are obtained and presented to clients.
• Process new business, mid-term adjustments and policy documentation.
• Resolve client and insurer queries efficiently and professionally.
• Identify opportunities to develop existing accounts and introduce additional products where appropriate.
• Ensure all client activity is managed in accordance with regulatory requirements and internal procedures.
• Maintain accurate client records and ensure all documentation is completed to a high standard.
• Support the delivery of agreed service levels and positive client outcomes.

DAY-TO-DAY

• Working within a collaborative commercial insurance team.
• Taking ownership of client relationships and acting as a key point of contact.
• Balancing a varied workload while managing competing priorities and deadlines.
• Working closely with colleagues and insurers to deliver effective solutions.
• Maintaining a proactive approach to client service and account development.
• Working within a regulated environment and ensuring consistently high standards.
• Using Acturis as part of the day-to-day account management process.
• Contributing to a positive team environment and sharing knowledge and experience with colleagues.

EXPERIENCE & REQUIREMENTS

• Previous experience within commercial insurance is essential.
• Proven experience managing a portfolio of commercial clients.
• Strong understanding of commercial insurance products and processes.
• Property insurance experience would be advantageous.
• Experience working within a regulated insurance environment.
• Proven ability to meet targets and agreed SLAs.
• Previous experience using Acturis.
• Cert CII or Dip CII would be desirable.

SKILLS

• Excellent communication and relationship-building skills.
• Strong customer service focus.
• Highly organised with excellent attention to detail.
• Commercially aware and confident identifying opportunities.
• Proactive and self-motivated approach.
• Ability to manage workload effectively and work to deadlines.
• Strong problem-solving skills.
• Professional and confident when dealing with clients, insurers and colleagues.