Commercial Account Handler

Witcher Associates; Essex; On-site; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Salary up to £47,000 + Bonus

Enhanced pension scheme

Private medical insurance

Wellness care plan

Regular team nights out

Funded professional qualifications

Career progression

Study support available

Job summary

Witcher Associates in the Essex area is seeking an experienced Commercial Account Handler to join our growing operations team. You will manage your own portfolio of mid-market commercial clients, delivering a high‑quality service and handling renewals, mid-term adjustments, and invoicing in coordination with the accounts team.

The role sits within a well‑established broker backed by a national group, offering stability, development opportunities, and study support for professional

Qualifications

• Proven experience as a Commercial Account Handler within a broker.
• Strong knowledge of commercial products (motor fleet, property, liability, plant).
• Experience handling mid-market accounts and renewals with accuracy.

Responsibilities

• Manage your own portfolio of commercial clients and day-to-day servicing.
• Process mid-term adjustments, liaise with insurers and clients.
• Handle renewals end to end, gather information and issue terms.
• Produce and check invoices with the accounts team.
• Onboard new clients, set up records, complete checks and docs.
• Maintain FCA compliance and internal standards.

Skills

Commercial insurance

Account handling

FCA compliance

Client communication

Mid-market exposure

Job description

I’m currently working with a well-established specialist commercial insurance broker who are looking to add an experienced Commercial Account Handler to their growing operations team.

Trading for almost 30 years, the business is now part of a wider national broking group, giving them the backing, resources and opportunities of a larger organisation, while retaining the personal and close‑knit feel of a specialist broker.

They’re also a purpose‑driven business with a genuine commitment to their people and the local communities they support through charitable giving.

You’ll be joining a busy and growing team of around 18 people across Claims and Account Handling. It’s a sociable, supportive environment where you’ll take on a process‑focused role, managing your own portfolio of commercial clients and playing an important part in delivering a high‑quality service.

Your portfolio will be predominantly mid‑market, covering a varied mix of specialist commercial risks, giving you plenty of exposure to different clients and insurance requirements.

What's on offer

• Salary up to £47,000 + Bonus
• Enhanced pension scheme
• Private medical insurance
• Wellness care plan contributing towards dental and other everyday health costs
• Regular team nights out and dinners
• Funded professional qualifications and ongoing development
• Genuine career progression across the wider group, shaped around your strengths and preferences, whether that's technical specialism, broking, leadership or something else

Key responsibilities include:

• Managing your own portfolio of commercial clients and taking ownership of their day‑to‑day servicing
• Processing mid‑term adjustments accurately and promptly, liaising with insurers and clients
• Handling renewals end to end, from gathering information and marketing risks to issuing terms and documentation
• Producing and checking invoices, working closely with the accounts team
• Onboarding new clients, including setting up records, completing compliance checks and issuing documentation
• Keeping systems up to date and ensuring all work meets FCA and internal compliance standards

What my client is looking for

• Proven experience as a Commercial Account Handler within a broker
• Strong all‑round commercial product knowledge, such as motor fleet, property, liability, plant and goods in transit
• Experience handling mid‑market accounts, ideally £20k–£50k premiums
• Experience within haulage, waste or construction‑related risks would be a real advantage, but isn't essential
• A methodical, detail‑focused approach with a high level of accuracy
• Confident communication with clients and insurers
• The ability to manage a busy workload and prioritise effectively
• Cert CII or working towards it (desirable, and study support is available)