Account Manager

Hayley Dexis; Cheltenham; In loco; GBP 27.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

23 days leave

Company car

Life assurance

Healthcare schemes

Pension scheme

Wellness programmes

Uniform & PPE

Hayley Academy training

Descrizione del lavoro

Hayley Dexis is seeking an Account Manager for our Gloucester branch. You will respond to enquiries, handle trade counter walk-ins with expert knowledge, and process orders while aiming to upsell and add value.

The role requires proactive follow-up on outstanding queries and delivering tailored quotations to support business growth. The ideal candidate has account management experience and a background in engineering or manufacturing, with strong communication and organisational skills.

Competenze

• Prior account management experience or experience within a customer service / administrative environment.
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment

Mansioni

• Respond to incoming enquiries and customer queries
• Process orders and prepare accurate quotations
• Be the face of our trade counter for walk-in customers and provide expert knowledge
• Proactively follow up on outstanding enquiries and upsell where appropriate
• Turn technical and commercial requirements into solutions that drive business growth
• Support a busy branch with a range of tasks as needed

Conoscenze

Account mgmt

Negotiation

Communication

Autonomy

Team player

Pressure handling

Descrizione del lavoro

You'll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You'll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We're looking for someone confident and proactive, who isn't afraid to get stuck into a range of tasks. You'll have prior experience in account management as well as a background in engineering or manufacturing. Knowledge of MRO/Engineering products is essential for this role.

• Prior account management experience or experience within a customer service / administrative environment.


• Excellent negotiation and communication skills


• Self-motivated, with strong organisational and time-management skills


• Ability to work independently and as part of a team


• Work well under pressure in a fast-paced environment

The 1,400 people across Hayley Dexis are at the centre of everything we do. By embracing the \"Hayley Way\" and consistently delivering industry-leading customer service, they play a vital role in our ongoing success.

Do you enjoy building strong customer relationships and turning technical and commercial requirements into solutions that drive business growth and deliver exceptional client outcomes?

We're excited to offer a brilliant opportunity for an Account Manager to be based at our busy and experienced branch in Gloucester.

What you'll get in return:

• From 23 days annual leave (plus public/bank holidays)


• Company car


• Life assurance cover (x2 salary)


• Invitation to healthcare schemes


• Company pension scheme


• Wellness programmes


• Uniform and PPE provided


• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

• Initial screening


• Microsoft Teams interview with our Talent Acquisition Advisor


• Face to face interview either in-person or Microsoft Teams


• Decision outcome

We'll close this role on Tuesday 3rd November, but may do so earlier if we receive strong interest so don't miss out.