Account Manager

Hayley Group; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

23 days leave

Company car

Life assurance

Healthcare schemes

Pension

Wellness programmes

Uniform & PPE

Hayley Academy training

Job summary

Hayley Group is seeking an Account Manager to join our Gloucester branch. You’ll work in a busy, customer‑facing environment, building strong relationships and turning technical and commercial requirements into solutions that drive business growth.

Responsibilities include responding to enquiries, addressing customer questions, processing orders, and acting as the face of our trade counter. You’ll provide expert knowledge, prepare quotations, and look for upsell opportunities.

Qualifications

• Experience in account management or customer service.
• Background in engineering or manufacturing.
• Excellent negotiation and communication skills.
• Self-motivated with strong organisation and time‑management skills.
• Ability to work independently and as part of a team.
• Knowledge of MRO/Engineering products.

Responsibilities

• Responding to incoming enquiries.
• Addressing customer queries and processing orders.
• Providing expert knowledge at the trade counter and helping walk-in customers.
• Preparing accurate quotations and looking for upsell opportunities.

Skills

Account management

Negotiation

Communication

Time management

Independent worker

Team player

MRO/Engineering knowledge

Job description

Job Type: Permanent
Location: Gloucester, Gloucestershire
Hours: 40 hours per week, Monday – Friday
Competitive Salary & Benefits

The 1,400 people across Hayley Dexis are at the centre of everything we do. By embracing the "Hayley Way" and consistently delivering industry-leading customer service, they play a vital role in our ongoing success.

Do you enjoy building strong customer relationships and turning technical and commercial requirements into solutions that drive business growth and deliver exceptional client outcomes?

We’re excited to offer a brilliant opportunity for an Account Manager to be based at our busy and experienced branch in Gloucester.

About the Account Manager role:

You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You’ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We’re looking for someone confident and proactive, who isn’t afraid to get stuck into a range of tasks. You’ll have prior experience in account management as well as a background in engineering or manufacturing.

What we’re looking for in our Account Manager:

• Knowledge of MRO/Engineering products is essential for this role
• Prior account management experience or experience within a customer service / administrative environment.
• Excellent negotiation and communication skills
• Self‑motivated, with strong organisational and time‑management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast‑paced environment

What you’ll get in return:

• From 23 days annual leave (plus public/bank holidays)
• Company car
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

1. Initial screening
2. Microsoft Teams interview with our Talent Acquisition Advisor
3. Face to face interview either in-person or Microsoft Teams
4. Decision outcome

We’ll close this role on Wednesday 26th August, but may do so earlier if we receive strong interest so don’t miss out.

A final note...

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at [e-mail]