Account Lead

Acosta; Woking; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading sales and marketing agency as an Account Lead. This role is pivotal in managing client operations for a prestigious food and beverage client, focusing on achieving key performance indicators and fostering strong client relationships. You will inspire and develop your team while driving performance through data analysis and strategic planning. With a competitive salary and comprehensive benefits, this is an exciting opportunity to make a significant impact within a people-driven organization committed to excellence. If you are passionate about client success and team leadership, this role is for you.

Benefits

Car Allowance

Private Health Coverage

Life Assurance

Pension Contributions

Qualifications

• Proven experience in managing client accounts and achieving KPIs.
• Strong analytical skills with a focus on data-driven decision making.

Responsibilities

• Define and manage KPIs to ensure client satisfaction and performance.
• Lead and develop a team to exceed service level agreements.

Skills

KPI Management

Team Leadership

Client Relationship Management

Data Analysis

Budget Management

Education

Bachelor's Degree

Relevant Certifications

Job description

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Join to apply for the Account Lead role at Acosta

Step into a career that makes a difference—join Acosta Europe , a people-driven business that’s part of one of the world’s largest Sales and Marketing agencies. We’re looking for an exceptional Account Lead to manage operations for our prestigious client, Nestlé , the global leader in food and beverages.

This role is dedicated to ensuring the successful execution of agreed strategies, striving for excellence in every aspect. It focuses on consistently achieving KPIs through the skilled and efficient management of the client’s field operations, spanning multiple channels. By maintaining high standards and seamless coordination, this role plays a crucial part in driving overall performance and delivering outstanding results.

Job Title: Account Lead

Reporting to: Managing Director

• Competitive salary plus car allowance.
• Comprehensive private health coverage, life assurance and competitive pension contributions.

Key Tasks And Responsibilities

• Define key performance metrics with clients, ensuring KPIs are met within the allocated budget.
• Create roles and responsibilities tailored to meet service requirements effectively.
• Analyse the performance of stores and activities, working with insights teams to develop data-driven contact strategies.
• Leverage personal knowledge, experience and best practices to establish yourself as a trusted expert and advisor.

Leadership

• Inspire, coach and develop Account Managers and team members to consistently exceed KPIs and SLAs.
• Foster a dynamic team environment through structured development plans, impactful training sessions and engaging meetings.
• Ensure all team members understand and embrace the client’s strategy, vision and objectives to deliver exceptional results.
• Recruit and onboard top talent, creating strategies to minimise disruption and ensure seamless coverage in vacant territories.
• Host regular, compelling team meetings and field development days to identify training needs and boost retention.

Performance

• Develop and agree KPIs aligned with your client against short and long-term objectives.
• Develop monthly briefing and reporting documents to match the client’s needs and to demonstrate clearly performance against KPIs.
• Drive an activity plan with your team to drive performance.
• To use league tables, case studies, additional incentives and newsletters to encourage healthy competition.

Client Relationship Development

• Spend dedicated time at the client’s offices to align on ongoing results and account strategies.
• Establish and nurture key connections with stakeholders within the client’s business.
• Organise regular reviews and business development meetings to ensure alignment and progress.
• Develop discussions to fully understand the client’s goals, challenges and budgets, creating sustainable partnerships.
• Work closely with sales and marketing teams to uncover additional business opportunities, including cross-selling group products and services.

Reporting, Insight & Evaluation

• Capture and present accurate, timely reports against KPIs, showcasing performance and recommending improvements.
• Identify and promote group insight products and services to enhance client performance.
• Analyse market, channel and brand data to extract meaningful insights that optimise client results.
• Work closely with the Insight Analyst team to develop actionable insights that boost performance.
• Produce compelling case studies that showcase achievements across the client’s business.
• Collaborate with Insight Analysts to deliver continuous insights, constructive feedback and actionable recommendations based on reporting data, ensuring these are effectively presented during client review meetings to drive informed decision-making.
• Develop and submit budgets for internal authorization, ensuring alignment with company standards and client expectations.
• Oversee budgets, manage overall costs and ensure precise budget tracking and reconciliation.
• Closely manage spending within agreed parameters, maintaining financial efficiency and compliance.
• Complete monthly budget forecasts and reconciliations, collaborating effectively with finance teams and line managers.
• Establish invoicing schedules and ensure timely submission of activity invoices within 24 hours of completion.
• Guarantee purchase orders are secured prior to agreed expenditures, maintaining clear and contractual adherence.
• Implement formal processes for client reconciliations to uphold transparency and effective collaboration.

Communications

• Participate in monthly internal management meetings to provide updates on client and project performance.
• Engage in discussions with Account Managers to refine operational standards and identify new opportunities for effective client support.
• Lead and manage assigned company projects, ensuring timely delivery within budget constraints.
• Clearly communicate the organization’s values and objectives to the team, ensuring alignment and understanding.
• Effectively deliver group messages and ensure they are comprehended across all levels.
• Foster collaboration by sharing best practices across teams through regular internal meetings.

Other Requirements

• Stay up-to-date and compliant with all company policies and procedures, accessible via the intranet or HR team.
• Take personal responsibility for complying with Health & Safety Regulations to maintain a safe working environment.
• Proactively manage your own development by completing mandatory training on time and identifying growth opportunities.
• Ensure strict adherence to General Data Protection Rules and company policies to safeguard data integrity.

Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

We are career makers, not just job creators. Apply now to join #OurATeam

Acosta Europe is an equal opportunities employer.

Our mission is to welcome everyone and create inclusive teams.

We celebrate difference and encourage everyone to join us and be themselves at work!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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