Account Lead - Medical Review

IQVIA Argentina; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a dynamic company that collaborates with top names in healthcare. As an Account Lead, you'll play a crucial role in managing key accounts, ensuring high-quality project delivery, and fostering lasting customer relationships. This position demands strong leadership and communication skills, as you'll guide your team to exceed expectations while navigating tight deadlines. With a hybrid work model, you'll enjoy a balance of collaboration and independence. If you're passionate about customer management and thrive in fast-paced environments, this role offers a fantastic opportunity to make a significant impact in the healthcare sector.

Qualifications

• 5+ years in medical communications or healthcare.
• Life Science degree required.
• Experience in leading customer pitches and presentations.

Responsibilities

• Lead key accounts, ensuring high-quality delivery and customer satisfaction.
• Build and maintain positive customer relationships across multiple levels.
• Manage financials and deliver against revenue targets.

Skills

Medical Communications

Customer Relationship Management

Project Management

Problem-Solving

Communication Skills

Team Leadership

Knowledge of ABPI, EFPIA, IPHA, PhRMA

Education

Life Science Degree

Masters or PhD in Life Sciences

Tools

Veeva Vault PromoMats

Aprimo

Job description

Are you looking to join a fast-paced company, working with some of the biggest names in healthcare? Our team of experts draws from their specialist healthcare insight to review and approve materials for patients, caregivers, and HCPs that are distributed worldwide. If you’re ambitious, hardworking, organized, and enjoy working with customers on scientific materials, we’d love to hear from you. There are tight deadlines, and our customers demand the best from us, but if you thrive in this environment, you’ll succeed. While experience is important, we value your passion for customer management and genuine enthusiasm for our work.

What’s the role of an Account Lead?

An Account Lead is a senior member of the Customer Management team responsible for the direction and execution of key accounts. They understand and articulate customer needs, ensuring the team provides high-quality outputs that lead to account stability and growth. They manage the financial aspects of the accounts and deliver against revenue targets.

The Customer Management team delivers projects for our customers. The Account Lead ensures projects exceed expectations and are delivered within budget.

The Account Lead reports to senior management including the CEO and Medical Director.

At PharmaReview – an IQVIA company, an Account Lead is responsible for:

• Providing insights to inform and shape the development of the customer’s strategic plan and understanding customer needs throughout the account team.
• Building and maintaining positive, enduring customer relationships across multiple levels, serving as the primary contact and strategic partner.
• Ensuring high-quality delivery of tasks against SLAs by the account team, exceeding customer expectations.
• Empowering the account team to ensure consistent quality.
• Identifying and resolving key issues internally or with customers promptly.
• Building networks, participating in new business pitches, RFPs, and contributing to incremental business.
• Exploring optimal ways of working and setting team standards.
• Preparing and leading customer Executive Business Review meetings, highlighting successes and areas for improvement.
• Involvement in account audits and resolutions.
• Building effective internal partnerships with departments such as sales to win, retain, and deliver on accounts.
• Managing financials and forecast accuracy at the account level, delivering revenue targets.
• Representing the customer in internal meetings and forums.
• Mentoring team members for personal development.

Account Leads are ambassadors for PharmaReview, helping to build the company's profile and customer base.

Qualifications

Successful candidates will have:

Essential skills:

• 5+ years’ experience in medical communications, healthcare, pharmaceuticals, or regulatory sectors, currently in senior account management or equivalent roles.
• Life Science degree.
• Proven experience delivering high-quality projects on time and within budget.
• Excellent communication skills.
• Experience in delivering presentations and leading customer pitches.
• Experience coaching, mentoring, or managing teams.
• Ability to work in a fast-paced environment.
• Strong customer relationship skills.
• Problem-solving skills and solutions orientation.
• Understanding of ABPI, EFPIA, IPHA, and PhRMA codes of conduct.
• Experience with review systems like Veeva Vault PromoMats, Aprimo, or similar.
• Location: UK. This role is not eligible for UK visa sponsorship.

Desirable skills or qualifications:

• Masters or PhD in life sciences or related business experience.
• Signatory/AQP expertise.
• Medical or Pharmacist qualification.

Our hybrid work model includes one mandatory office day, facilitating face-to-face collaboration within your account team and across IQVIA. PharmaReview, as an IQVIA-owned company, maintains an inclusive agency feel while benefiting from being part of a large organization.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence, creating connections to accelerate the development and commercialization of medical treatments to improve patient outcomes worldwide. Learn more at https://jobs.iqvia.com.