Principal Account Solution Engineer - Retail

Salesforce, Inc..; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Account Solution Engineer, where you'll leverage your extensive experience in solution engineering to drive innovation in the UKI Retail Sector. This role offers the chance to collaborate with diverse teams, delivering tailored solutions that enhance customer experiences. You will engage with key decision-makers, utilizing your technical and sales expertise to present compelling product offerings. If you thrive in dynamic environments and are passionate about technology and customer success, this is the perfect opportunity to make a significant impact.

Qualifications

• 10+ years in solution engineering or consultancy for enterprise software.
• Experience in the Retail and Consumer Goods sector in the UK.

Responsibilities

• Lead the solution cycle and collaborate with teams.
• Understand customer needs and present tailored Salesforce solutions.

Skills

Solution Engineering

Consultancy

Sales Skills

Communication Skills

Time Management

Technical Sales Strategy

Digital Transformation

Relationship Building

Education

Relevant Salesforce Certifications

10+ Years Experience in Software Solutions

Tools

Salesforce

Generative AI

Job description

Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the UKI Retail Sector? Do you have deep experience in complex transformation projects? Come join us at the Salesforce Solution Engineering team! Through collaboration with the customer, the Products team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling solutions, then the Solution Engineering Team is the department for you. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting, and technology is used every day to drive innovation.

The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate solutions that address these requirements, and provide business value.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant," "Pre-Sales Engineer," "Sales Engineer," or "SE," you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer's transformational journey.

Responsibilities:

1. Coordinate and lead the entire solution cycle through close collaboration with other teams.
2. Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.
3. Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.
4. Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
5. Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
6. Attain quarterly and annual objectives assigned by management.
7. Respond efficiently to RFPs.
8. Lead the technical side of the sales cycle.
9. Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications:

1. 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization.
2. Experience selling into customers across the UK in the Retail and Consumer Goods sector.
3. Salesforce or other certifications related to Artificial Intelligence, specifically generative AI and LLM concepts.
4. Experience implementing Digital Transformation strategies, enterprise consulting, and delivering increased success to customers.
5. Proven communication and relationship skills, including oral, written, and presentation abilities.
6. Effective time management skills in a dynamic team environment.
7. Ability to work collaboratively to solve problems in energizing environments.
8. Inquisitive, practical, and passionate about technology and knowledge sharing.
9. Curious about understanding how and why things happen, with a love for researching and experimenting.
10. Skilled at explaining ideas and engaging people's attention.
11. Willing and able to travel occasionally.
12. Experience aligned with core competencies for the role, including extracurricular leadership, military, volunteer work, or industry-specific experience.
13. Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended.