Associate Key Account Lead

Cushman & Wakefield; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Associate Key Account Lead to drive transformation in property management services. This pivotal role offers exposure to diverse property types and significant growth opportunities. You will manage client relationships, oversee service delivery, and implement innovative solutions to enhance efficiency. If you possess strong planning, negotiation, and communication skills, this is an exciting chance to make a meaningful impact in a dynamic environment. Join a forward-thinking company that values collaboration and excellence in service delivery.

Qualifications

• Degree-level qualification and RICS qualification or similar required.
• Proven experience in client relationship management and process improvement.

Responsibilities

• Implement account governance to ensure service delivery meets client expectations.
• Manage Surveyors and deliver monthly Account Reviews with stakeholders.
• Support the UK Account Lead and improve internal processes.

Skills

Client Relationship Management

Process Improvement

General Surveying Skills

Negotiation Skills

Time Management

Education

Degree-level Qualification

RICS Qualification

Job description

Join to apply for the Associate Key Account Lead role at Cushman & Wakefield.

This position is within Asset Services, focusing on key accounts, offering exposure to various property types, processes, transactions, and industry dynamics. It provides significant growth opportunities as Cushman & Wakefield aims to expand its offerings and revenues. The role involves managing day-to-day client and internal team interactions to deliver service excellence and lead transformation in property management services.

Job Title

Associate Key Account Lead

Job Description Summary

The Surveyor Lead is a pivotal role within Asset Services, focusing on key accounts. The position offers exposure to a variety of property types, processes, transactions, and people, particularly in a dynamic and fast-changing industry. The role provides an opportunity for significant growth, as Cushman & Wakefield aims to expand and develop the offerings and revenues of the account. The Surveyor Lead will have autonomy to manage day-to-day interactions with both the client and internal teams, striving to deliver service excellence. This is an exciting opportunity to lead the transformation of “next generation” Property Management services, requiring an innovative approach.

Core Responsibilities

• Implement the account governance programme across all service lines to ensure service delivery aligns with client expectations and contract requirements, including providing transactional activity information via WIP meetings/calls.
• Line manage Surveyors and other team members, with overall responsibility for the Surveyors’ delivery on the contract.
• Deliver monthly Account Reviews with key stakeholders by collating information from key service lines and having an awareness of account activities.
• Manage related projects such as mobilisations, technology transfers, and other key initiatives.
• Own the UK KPIs, understanding how they are measured and implementing resolution plans with the appropriate skill line lead when performance falls below expectations.
• Support the UK Account Lead and deputise where appropriate on internal and client matters. Develop a strong understanding of the contract and scope of services to be delivered.
• Identify and support the team in continuously improving processes.
• Develop an understanding of the property portfolios and the key issues that will impact each property type (e.g., Retail, Industrial, Offices, Leisure, Technology).
• Produce account fee forecasts for internal revenue tracking and client budgeting purposes.
• Guide the C&W Skill Line Leads on account processes, including obtaining instructions, reporting, and fee invoicing.
• Coordinate the monthly billing process to ensure account protocols are followed and collaborate with admin support to prevent billing errors.

Qualifications

• Degree-level qualification.
• RICS qualification or similar with a professional body.

Knowledge & Experience

• Proven client relationship management experience with similar fund accounts, cultivating strong, enduring relationships.
• Experience in process improvement to enhance efficiency and service levels.
• General practice background, whether in corporate, public sector, or private practice.
• Experience working in a large practice or corporate environment would be advantageous.
• Well-rounded experience in general surveying skills, not restricted to a narrow practice area.
• Knowledge of business development and client relationship management.
• Experience in networking and relationship-building both internally and externally.

Skills & Personal Qualities

• Strong planning and organisational skills.
• Excellent selling and negotiation skills.
• Effective presentation and marketing abilities.
• Outstanding commercial awareness.
• Clear, concise communication skills.
• Excellent time management.