Claims Handler

The Ardonagh Group; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 days of holiday plus bank holidays

Pension scheme

24-hour wellbeing support

Paid volunteering day

Recognition awards

Job summary

A leading insurance company in Milton Keynes is looking for a Claims Handler to manage claims from start to finish. Ideal candidates will have experience in handling motor, liability, and property claims, along with a strong customer care background. The role offers a competitive salary, bonus scheme, and comprehensive benefits, including 26 days of holiday and a supportive work environment for growth.

Qualifications

• Experience dealing with a varied portfolio of motor, liability and property related claims.
• Strong work ethic to manage a large caseload.
• Numeracy and Literacy.
• Experience with motor, liability and property claims (preferred).
• Strong work ethic and time management to handle a large caseload.
• Knowledge of risk classes and markets.

Responsibilities

• Handle all claims allocated efficiently from cradle to grave.
• Gather and process information for complex cases.
• Assist in training new or inexperienced staff.
• Assist in training new or inexperienced staff on company systems and processes.
• Maintain and develop knowledge and skills through ongoing education and desk training, recording progress.
• Conduct business courteously and efficiently while adhering to policies on conflicts of interest and fair treatment of customers.
• Undertake other tasks as required by the company.

Skills

Customer care experience

Time management

Numeracy

Literacy

Claims handling

Job description

Overview

Join to apply for the Claims Handler role at The Ardonagh Group.

This role can be undertaken at our offices in Winnersh and Milton Keynes.

Responsibilities

• Efficiently handle all claims allocated to you on a designated caseload, managing claims from cradle to grave and liaising with clients, insurers, claimants, policyholders, brokers and other experts.
• Refer claims that fall outside of personal authority levels to your line manager.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Assist in the training of new or inexperienced staff in the use of company systems and processes.
• Maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training, ensuring this is recorded in line with Training & Competency requirements.
• Conduct the business of the company at all times in a courteous and efficient manner.
• Act for both the insured and the insurer as required, adhere to all group procedures and policies regarding conflicts of interest and the fair treatment of customers, and follow the systems and controls to ensure this.
• Undertake any other tasks as may reasonably be required by the company.

Qualifications

• Ideally you will have experience of dealing with a varied portfolio of motor, liability and property related claims.
• Excellent customer care experience.
• General Insurance principles and practice.
• A strong work ethic and time management skills to efficiently handle a large caseload.
• Class of risk, product, and market knowledge.
• Numeracy and Literacy.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing
• 1 day paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs, plus continuous training and development opportunities to progress your career with an ambitious and growing company.

So, what are you waiting for? Come and be a key part of a market-leading, fast-growing company.

#AIB

Everywhere is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page