Insurance Account Handler

The Ardonagh Group; Lancashire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications support

Pension scheme

24-hour wellbeing support

Paid volunteering day

The Spotlight Awards

Job summary

A leading insurance provider in Petersfield is seeking an experienced Insurance Account Handler to support a designated client portfolio. The ideal candidate will have a background in customer service and a strong proactive attitude. This role offers opportunities for career progression and various employee benefits including a pension scheme and mental wellbeing support.

Qualifications

• Experience in the Insurance industry is essential.
• Confidence to work with clients by phone and email.
• Proactive, entrepreneurial spirit and initiative.
• Positive, engaging and collaborative attitude.

Responsibilities

• Support a designated client portfolio and act as the first point of contact.
• Build strong relationships with clients.
• Proactively manage client queries.
• Collaborate with team members maintaining a positive outlook.
• Demonstrate honesty and integrity in a financially regulated organisation.

Skills

Customer service

Proactive attitude

Collaboration

Resilience

Resilience to change

Job description

Join to apply for the Insurance Account Handler role at The Ardonagh Group.

Overview

Do you have experience working in the Insurance industry? We are looking for an Insurance Account Handler based in Petersfield who will be the first point of contact for a designated client portfolio and will support them with queries throughout the day.

Responsibilities

• Support a designated client portfolio and act as the first point of contact.
• Build strong relationships with clients through phone and email, providing customer service and sales support.
• Proactively manage client queries and show initiative and entrepreneurial spirit.
• Collaborate with team members, maintaining a positive outlook and resilience in a dynamic environment.
• Demonstrate honesty and integrity in a financially regulated organisation.

Qualifications

• Experience in the Insurance industry is essential.
• Confidence to work with clients by phone and email, with a background in customer service.
• Ability to bring your best self to work every day and give clients the best possible experience.
• Proactive, entrepreneurial spirit and initiative.
• Positive, engaging and collaborative attitude with resilience to adapt to change.

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
• Opportunity to progress your career across the Ardonagh family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pension scheme.
• 24‑hour support for physical and mental wellbeing.
• 1 day paid volunteering day to give back to communities.
• The Spotlight Awards to recognise talent across the group.

Equal Opportunity

Everywhen is an equal opportunities employer, committed to a working environment that is free from discrimination and inclusive, empowering people to bring their whole self to work and reach their full potential.

Recruitment Notes

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.