Account Handler

Everywhen; Chester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Holiday entitlement of 26 days plus bank holidays

Opportunity to progress career across the Ardonagh family

Gain CII or ACII qualifications

Pensions scheme

24-hour support for wellbeing

1 day paid volunteering

The Spotlight Awards

Job summary

Everywhen is seeking an Account Handler in Chester to support the Account Executive in managing a personal lines client portfolio. The role involves maintaining smooth operations, achieving retention rates, and developing relationships with clients and insurers.

To succeed, candidates should have a background in commercial insurance, experience with Acturis, and strong communication skills. The position offers comprehensive benefits including 26 days of holiday and opportunities for career progression.

Qualifications

• Experience in Commercial Insurance, such as Office & surgeries, commercial combined, contractors combined, property owners, and fleet.
• Ability to work under pressure and assimilate information quickly.

Responsibilities

• Ensure the smooth running of assigned portfolio on a day-to-day basis.
• Achieve agreed retention rates and cross-selling targets.
• Be the first point of contact for enquiries from clients and providers.

Skills

Acturis and E trade experience

Background in Commercial Insurance

Excellent communication and interpersonal skills

Proactive attitude

Effective teamworking skills

Influencing and negotiation skills

Resilience

Job description

Overview

The role of the Account Handler is to provide office-based support to an Account Executive in the day to day running of the personal lines client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals.

Responsibilities

• Ensure the smooth running of assigned portfolio on a day-to-day basis
• Achieve agreed retention rates
• Achieve cross selling and referral targets
• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
• Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro-active manner
• Resolve any identified discrepancies in provider documentation before sending to clients
• Maintain client records and data in line with our systems and protocols
• Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.

Qualifications

• Essential - Acturis and E trade experience
• Essential - Background in Commercial Insurance, such as Office & surgeries, commercial combined, contractors combined, property owners and fleet
• Ideal - PI, MLP and Cyber experience
• Excellent communication and interpersonal skills
• Proactive attitude, with the ability to use initiative
• The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
• Effective teamworking skills
• Influencing and negotiation skills
• Resilience, to enable you to deal with problems and constructive criticism

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.