Account Development Manager

GB Recruitment (England, Scotland, Wales); Newbold on Avon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent logistics company in the UK is seeking an experienced Account Development Manager to enhance customer engagement and develop effective strategies. This role includes responsibilities such as creating tailored account plans and managing stakeholder relations. Ideal candidates will have a background in sales, strong negotiation skills, and a passion for customer service. Benefits include a company car, private medical insurance, and a flexible working environment. Join us in leading logistics innovation.

Benefits

Company car or allowance

Private medical insurance

26 days annual leave

Discretionary bonus

Flexible working options

Generous pension scheme

Free confidential GP consultations

Retail and lifestyle discounts

Qualifications

• Proven sales or account development experience.
• Self-motivated and able to manage multiple stakeholders effectively.
• Understanding of bid and tender processes is desirable.

Responsibilities

• Develop a comprehensive strategy for the customer lifecycle.
• Translate customer strategy into actionable account plans.
• Build and maintain an extensive network of coaching relationships.

Skills

Sales experience

Account development

Negotiation skills

Conflict resolution

Problem-solving

Job description

Overview

Grade: RCS Grade J Contract Type: Permanent (Full‑time) Location: Remote, with up to 50% UK travel. Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our Business Development team is at the forefront of driving growth and innovation. We are seeking an experienced and dynamic Account Development Manager to join our Consumer and Convenience team. In this role, you will develop and implement strategies that drive customer engagement and maximise mutual benefits. You will work closely with customers to create tailored account plans that incorporate new products, sustainability initiatives and continuous improvement efforts.

What You’ll Do

• Develop a comprehensive strategy for the customer lifecycle, leading planning and engagement efforts to ensure long‑term success.
• Translate customer strategy into actionable account plans that highlight opportunities for mutual benefit, including new products and sustainability initiatives.
• Build and maintain an extensive network of coaching relationships within the customer’s organisation, gaining access to decision‑makers and effectively promoting the value of our services.
• Balance the needs of the customer with operational requirements by facilitating collaborative solutions, managing, and resolving potential conflicts that may arise.
• Act as the key contact for the Global Account Manager (GAM), supporting two‑way communication and driving meaningful engagement in both directions.

What You’ll Bring

• Proven sales or account development experience.
• Passion for sales and developing the DHL offering to customers.
• Self‑motivated and able to manage multiple stakeholders effectively, including conflict resolution and problem‑solving.
• Negotiation skills and commercial experience.
• Understanding of the bid and tender processes – desirable.
• Preferred background in consumer and convenience logistics or DSC experience.

Why Join Us

• Use of a company car (or car allowance) including hybrid and electric vehicles.
• Private medical insurance.
• 26 days annual leave with the option to buy additional days.
• Discretionary bonus based on performance.
• Flexible working options – just ask about alternative patterns at interview.
• Generous pension scheme (8% employer contribution, 4% employee contribution).
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.

Who We Are

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we value the skills and experience of all employees, including ex‑service personnel, and we are dedicated to helping veterans find jobs. Please be aware that interviews are provisionally scheduled to take place during the week commencing 12th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and may close the application period ahead of the provisional interview date; we recommend submitting as early as possible.