Account and Operations Manager

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading media brand is seeking an Account and Operations Manager to launch their London business. This pivotal role involves managing operations, project management, and client support, ensuring smooth execution as the brand expands into the UK market.

Qualifications

• Proactive operator thriving in fast-paced environments.
• Excellent organisational skills with a focus on completion.

Responsibilities

• Manage internal processes, systems, and day-to-day logistics.
• Deliver projects from internal initiatives to audience-facing campaigns.
• Support hiring logistics and onboarding new staff.

Skills

Organisation

Cultural insight

Client and Stakeholder Management

Job description

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Broadsheet Media is Australia’s leading culture publisher and an award-winning media brand. With our ambitious expansion into the UK market with the launch of Broadsheet London, we aim to bring our distinctive voice to one of the world’s most dynamic cultural capitals.

This role is a rare opportunity to help build the operational foundation of a trusted and influential media brand as it launches in a new market, playing a vital part in how Broadsheet London comes to life for audiences, partners and employees alike.

We connect millions of readers each month with the best of their cities and communities - from food and fashion, to the arts, theatre, music and travel.

We are seeking a talented, driven, and culturally connected Account and Operations Manager to lead our business operations and client management.

The Role

We’re looking for a highly organised, action-oriented Account and Operations Manager to help us launch and run our London business. This is a pivotal role that blends operations, project management, client support and execution. You’ll be the engine that keeps things running – someone who thrives on getting things done and wearing multiple hats as we build momentum in the UK.

You’ll work closely with the Publisher and Senior Leadership Team (based across Australia and London), supporting both the commercial and editorial sides of the business. You’ll also help coordinate print publishing and event production, run internal projects, and support our clients and partners. It’s a varied, hands-on role that would suit a smart, resourceful operator who’s excited about being part of something from the ground up.

Responsibilities

• General Operations: Keep our small but rapidly growing team on track by managing internal processes, systems, and day-to-day logistics.
• Project Management: Own and deliver a range of projects – from internal initiatives to audience-facing marketing campaigns and client partnerships.
• Print Production & Distribution: Manage the end-to-end process for our London print edition, including liaising with printers and distributors, overseeing timelines, and managing distribution.
• HR & Onboarding Support: Assist with hiring logistics, onboarding new staff and freelancers, and helping us establish smooth people operations in a new market.
• SLT & Publisher Support: Work closely with the Publisher and senior leadership to turn strategic direction into clear plans and effective execution.
• Commercial & Client Support: Collaborate with the commercial team to help deliver exceptional service to partners – from campaign planning to post-campaign reporting and relationship management.
• Event Support: Help scope, plan and deliver small-to-medium events for Broadsheet and our partners – including logistics, vendor management, and on-the-ground execution.

Who You Are

You’re a proactive operator who thrives in a fast-paced and varied environment. You have excellent organisational skills and get energy from seeing things through to completion. Confident working with stakeholders at all levels, you can balance a wide range of responsibilities while staying collaborative, curious, and excited about helping shape the future of Broadsheet in London.

Key Attributes

• Organisation: A natural organiser and problem solver who gets energy from getting things done.
• Cultural insight: An understanding of culture, what makes it tick, what makes it interesting and Broadsheet's role within it.
• Independent and accountable: You can hold your own in an entrepreneurial start up environment and be relied upon to deliver.
• Collaborative and communicative: Confident dealing with internal and external stakeholders.
• Client and Stakeholder Management: Skilled at building strong, trusting relationships with both partners and internal stakeholders. You’re able to understand client needs, communicate clearly, and ensure delivery exceeds expectations.

About Broadsheet

Broadsheet is one of Australia’s most influential independent publishers and award-winning media brands. In addition to our website, we reach millions of readers through social media, print papers, videos, cookbooks and events. Our goal is to connect our audience with the very best our cities have to offer, from food and drink to art and design to entertainment and travel.

With the launch of Broadsheet London we expand our ambition to one of the world’s most dynamic cultural capitals.

Our people value open-mindedness, honest communication and collaboration and are driven, embrace creativity and contribute broadly across the organisation. Devoted to excellence, they aim for industry-leading work while maintaining a sense of enjoyment and perspective. A flexible and agile team member, they eagerly confront new challenges, learn from experiences, and provide innovative solutions with resilience and quick thinking.

How to Apply

Please submit your CV and a short cover letter in a single PDF document. Linkedin will only allow one document upload so please combine these together before uploading. This role draws on a diverse mix of skills, so we’d love your cover letter to tell us why you believe this opportunity is the right fit for you at this stage of your career, and which of your strengths you’re most excited to bring to it.

Commitment to Diversity and Inclusion

At Broadsheet, we are committed to developing a workforce that embraces all aspects of diversity, and we work hard to ensure we are a welcoming organisation that prioritises equality and inclusion and fosters a sense of belonging for all our staff. We take pride in our acceptance of the unusual and we are deliberate and reflective about our culture and seek those we believe embrace an empathetic, caring and supportive environment. Diversity comes in many forms, and we know that having many points of view, experiences and ideas are key to us being a successful organisation. We encourage applications from First Nations peoples, people with disabilities, and of all ages, nationalities, backgrounds and cultures. We want everyone to feel safe in being open about who you are and where you have come from, allowing us to provide support for you to perform at your best. We encourage applicants to be open with us during the recruitment process about their needs, so we can find the best way to provide support.