Account Operations Manager

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK is looking for an Account Operations Manager to enhance operational efficiency and lead a global team. The ideal candidate should possess strong communication skills, strategic thinking, and a solid background in operations or project management. This role involves optimizing processes, ensuring quality assurance, and maintaining proactive communication with stakeholders.

Qualifications

• 5-7 years of experience in Operations or Project Management.
• Experience in client-facing roles with strong customer engagement skills.

Responsibilities

• Oversee daily account operations and optimize processes.
• Lead a cross-functional global account team to achieve objectives.
• Provide strategic recommendations based on data analysis.

Skills

Strategic thinking

Strong communication

Adaptability

Tools

Project Management Software

Microsoft Excel

Job description

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We are seeking someone with a growth mindset, relationship-focused, driven, passionate, competent, and solutions-oriented. We want an individual for whom building strong partnerships is central to their success!

The position of Account Operations Manager is a pivotal role, providing the operational structure and guidance that enables the team to focus on tactical daily tasks required to deliver excellence.

Your role will involve working with a global team and collaborating closely with the central client partner team, where customer service and process adherence are crucial. The primary focus will be leading a cross-functional global account team to achieve project objectives and business outcomes, ensuring seamless daily operations, resource management, risk mitigation, and maintenance of standard operating procedures and reports.

Your responsibilities will include:

1. Identify opportunities for process optimization to streamline workflows and enhance efficiency.
2. Oversee daily account operations across all workstreams.
3. Partner with management to develop, enhance, document, and manage operations processes, SOPs, toolkits, and best practices.
4. Support the development and implementation of quality assurance processes.
5. Continuously seek improvement opportunities within current processes.
6. Ensure activities are completed on time, within scope, and within budget.
7. Collect and analyze data to ensure SLAs and KPIs are met and aligned with client expectations.
8. Make strategic recommendations to the Client Partner team for account growth based on data and observations.
9. Maintain open and proactive communication with internal and client stakeholders and cross-functional team leads.
10. Lead, motivate, and support a team in a fast-paced environment.
11. Create and enforce content governance, quality, and compliance checks, including QC of systems and processes.
12. Support the production of insights, analytics, satisfaction, and improvement reports on system usage and process engagement.
13. Implement programs and processes to maximize client value from their technology platforms.

The successful candidate should have a minimum of 5-7 years' experience in operations, project management, marketing operations, technology, or related fields. Experience in client-facing agency or consulting roles with strong customer engagement skills is essential.

You will also need:

1. Experience in developing platforms for internal processes.
2. Understanding of Business Process Mapping.
3. Experience coaching project team members.
4. Proficiency with project management software and Microsoft Excel.
5. Knowledge of content management systems and platforms.
6. Strong verbal and written communication skills, with effective presentation abilities.
7. The ability to articulate complex technical ideas clearly and lead discussions with clients and colleagues.
8. Adaptability to evolving client needs, industry trends, and internal processes.
9. Strategic thinking and emotional intelligence.
10. Experience in metadata governance and content platform performance.
11. Ensure governance, reporting, and continuous optimization of data models, taxonomy, and content flows.
12. Experience with DAM, CMS, PIM, Workflow Management, or MRM platforms is preferred.
13. Ability to audit platform content, identify metadata gaps, and improve governance processes.
14. Engage stakeholders to provide QC insights, align on requirements, and monitor performance.
15. Generate performance metrics and business reports for leadership on DAM efficiency and team productivity.
16. Prepare quarterly gap analysis reports with actionable recommendations.