Account Operations Manager

Tate Recruitment; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading recruitment agency is seeking an Account Operations Manager to oversee daily operations and lead a global team. The role focuses on process optimisation, client engagement, and ensuring project objectives are met. Ideal candidates will have 5-7 years of relevant experience and strong communication skills.

Qualifications

• Minimum 5-7 years' experience in Operation or Project Management.
• Experience in client-facing agency or consulting role.

Responsibilities

• Identify opportunities for process optimisation to streamline workflows.
• Oversee daily account operations for all assigned workstreams.
• Lead and support a team in a fast-paced environment.

Skills

Communication

Strategic Thinking

Emotional Intelligence

Tools

Project Management Software

Microsoft Excel

Job description

This range is provided by Tate Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Tate Recruitment

We are seeking someone with a growth mindset, who is relationship-focused, driven professional, who is passionate, competent and solutions orientated. We want an individual where building strong partnerships is at the centre of their success!

The position of Account Operations Manager is pivotal role in providing the necessary operational structure and guidance that allows the team to focus on tactical day-to-day task execution required to deliver with excellence.

You role will have a global team, and you will work closely with the central client partner team where customer service, process adherence are crucial. The primary focus will be on leading a cross-functional global account team in the achievement of project objectives and business-related outcomes to ensure seamless day-to-day operations, ongoing management of resources and risks and issues, as well as maintenance of standard operating and reporting documents.

Your responsibilities will include;

• Identify opportunities for process optimisation to streamline workflows, enhance efficiency and effectiveness.
• Oversee daily account operations for all assigned workstreams.
• Partner with management to develop, enhance, document, and manage operations processes, SOPs, toolkits, and best practices.
• Support in development and implementation of quality assurance processes.
• Find continuous improvement opportunities within current processes.
• Ensure activities remain on time and within scope and budget.
• Oversee collection and analysis of pertinent data to ensure SLAs + KPIs are being met and measured consistent with client expectations.
• Make strategic recommendations to Client Partner team regarding areas of opportunity for account growth based on data and observation.
• Maintain open and proactive communication with internal and client stakeholders and cross-functional team leads to ensure proper account operations
• Lead, motivate, and support a team in a fast-paced environment
• Create and enforce content governance & quality / compliance checks to include qc of systems processes
• Support production of process, content and platform insight, analytics, satisfaction & improvement programs reporting on system usage and process engagement
• Implement programs and processes to help clients get more value from their technology platforms

The successful candidates need a minimum of 5-7 years' experience in Operation or Project Management, marketing operations and technology, or creative technologies or related field. You must have experience in including in a client-facing agency or consulting role with exceptional customer engagement competencies.

You will also require the following;

• Experience in developing platforms for internal processes.
• Understanding of Business Process / Business Process Mapping.
• Experience in coaching project team members
• Proficiency with Project Management Software & Microsoft Excel
• Knowledge of content management systems and platforms
• Strong communication skills, both verbal and written, with effective presentation skills
• Ability to clearly articulate complex technical situations / ideas and lead discussions with clients, colleagues, and leadership
• Ability to adapt to evolving client needs, industry trends, and internal processes
• Strategic thinking & emotional intelligence
• Experience in metadata governance, and content platform performance
• Ensure that data models, taxonomy and content flows are governed, reported and continuously optimised.
• Experience in DAM; CMS, PIM, Workflow Management; or MRM platform preferred.
• Ability to audit platforms content, identify gaps in metadata coverage and governance processes
• Engage with stakeholders to provide QC insights, align on requirements, and track performance.
• Generate performance metrics and business reports for leadership on DAM efficiency and team productivity.
• Quarterly gap analysis reports with actionable recommendations (e.g., resource needs or process updates)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Marketing, and Management

• Industries

  Marketing Services and Business Consulting and Services

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