Accommodation Supervisor — Elevate Guest Experience at a Family Resort

Merlin Entertainments; Windsor; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

40% discount off LEGO products

20 free tickets for Merlin Attractions

25% discount in Merlin shops

Private pension scheme

Life assurance scheme

Ongoing training & development

Job summary

A leading entertainment company is seeking an Accommodation Supervisor at the LEGOLAND® Windsor Resort. You will be pivotal in leading operations and enhancing guest satisfaction in their hotels. The ideal candidate has prior experience in a hotel setting, is passionate about guest relations, and possesses excellent communication skills. Join a vibrant team committed to creating memorable experiences for families.

Qualifications

• Previous experience in hotel function essential.
• Passionate about exceeding guest expectations.
• Familiar with risk assessments and incident reporting.

Responsibilities

• Support day-to-day hotel operations.
• Respond to department queries and resolve guest complaints.
• Monitor digital systems for staff and guest requests.

Skills

Clear and professional communication

Data metrics and reporting

Guest satisfaction improvement

Health & safety compliance

Job description

A leading entertainment company is seeking an Accommodation Supervisor at the LEGOLAND® Windsor Resort. You will be pivotal in leading operations and enhancing guest satisfaction in their hotels. The ideal candidate has prior experience in a hotel setting, is passionate about guest relations, and possesses excellent communication skills. Join a vibrant team committed to creating memorable experiences for families.