Housekeeping Manager: Guest Experience Leader & Ops Lead

LEGOLAND Parks; Windsor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including bankholidays

Merlin Passes

Private pension scheme

Staff discount

Job summary

LEGOLAND Windsor Resort in Windsor is seeking an experienced Housekeeping Manager to lead the housekeeping operation across guest accommodation and public areas. You will drive service excellence, manage daily operations, and create a consistently outstanding guest experience through strong leadership and hands-on oversight.

You will develop a high-performing team, manage budgets and stock control, implement safety and quality standards, and collaborate with other resort departments to resolve

Qualifications

• Proven experience leading housekeeping in hospitality.
• Strong people management and team development skills.
• Experience budgeting and controlling costs.
• Excellent communication and stakeholder management.
• Organised and with strong problem-solving abilities.
• Able to use hotel management systems such as OPERA PMS.

Responsibilities

• Lead housekeeping operations across guest accommodation and public areas.
• Oversee daily operations and strive for service excellence.
• Manage budgets and stock control; drive process improvements.
• Ensure health and safety standards are met across the operation.
• Collaborate with resort teams to resolve challenges and enhance guest experience.

Skills

People management

Team development

Budgeting & cost control

Communication

Organisation & problem solving

Microsoft Office

OPERA PMS experience

Guest-first mindset

Adaptability

Tools

OPERA PMS

Microsoft Office

Job description

LEGOLAND Windsor Resort in Windsor is seeking an experienced Housekeeping Manager to lead the housekeeping operation across guest accommodation and public areas. You will drive service excellence, manage daily operations, and create a consistently outstanding guest experience through strong leadership and hands-on oversight.

You will develop a high-performing team, manage budgets and stock control, implement safety and quality standards, and collaborate with other resort departments to resolve