Accommodation Operations Manager

Parkdean Resorts; Porthcawl; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff holiday discounts

Friends and family discount 25%

Team member discount 30%

Partner brand discounts

Job summary

Parkdean Resorts is seeking an Accommodation Manager to lead and develop the Accommodation team, ensuring high cleanliness and presentation across all park types and delivering outstanding guest experiences. You will recruit, train, delegate, coach, and build effective plans while liaising with Maintenance and Guest Experience to coordinate check-ins, repairs and special requests.

This role requires hands-on willingness, weekend/evening work, a full UK driving licence, and proficient use of

Qualifications

• Experience managing teams.
• Ability to coordinate complex daily operations.
• Experience forecasting labour and resources.
• Leadership style that inspires and supports diverse teams.
• Ability to perform hands-on cleaning checks and physical tasks.
• Willingness to work weekends, evenings and bank holidays.
• Proficient with standard IT systems.
• Full UK driving licence.

Responsibilities

• Recruiting, onboarding, and training the Accommodation team.
• Creating a positive culture delivering high standards.
• Building team structure, delegating roles and responsibilities.
• Coaching, 1-2-1s, and development plans.

Skills

Team management

Labour forecasting

Leadership

IT systems proficiency

Driving licence

Job description

Parkdean Resorts is seeking an Accommodation Manager to lead and develop the Accommodation team, ensuring high cleanliness and presentation across all park types and delivering outstanding guest experiences. You will recruit, train, delegate, coach, and build effective plans while liaising with Maintenance and Guest Experience to coordinate check-ins, repairs and special requests.

This role requires hands-on willingness, weekend/evening work, a full UK driving licence, and proficient use of