Accommodation Operations Lead

Parkdean Resorts UK Limited; Shanklin; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training and development opportunities

Employee Assistance Programme (EAP)

Discounts on holidays for you and your

Team member discounts on food and fun

Job summary

Parkdean Resorts UK Limited is seeking an Accommodation Manager to lead our accommodation teams across the Isle of Wight parks. You will recruit, coach and inspire staff while maintaining the highest standards of cleanliness and presentation.

You’ll forecast labour, plan resources, and coordinate daily operations with maintenance and guest experience teams. A hands-on approach with lifting and driving is required, with flexibility for weekends, evenings and bank holidays.

Qualifications

• Previous experience managing teams.
• Ability to coordinate complex daily operations.
• Experience forecasting labour and resource planning.
• Leadership style that inspires and supports diverse teams.
• Ability to perform hands-on cleaning tasks when required, including lifting.
• Flexibility to work weekends, evenings and bank holidays.
• Confident using standard IT systems.

Responsibilities

• Recruiting, onboarding, and training members of the Accommodation team.
• Creating a positive team culture that consistently delivers high standards.
• Implementing an effective team structure, delegating roles, and setting clear responsibilities.
• Providing ongoing coaching, on-the-job training, 1-2-1s, and development plans.
• Driving team engagement, motivation, and recognition.
• Overseeing daily cleaning operations across all accommodation types.
• Conducting regular inspections to ensure cleanliness and presentation meet required standards.
• Creating and executing rolling plans to support consistent operational performance.
• Analysing data and monitoring team and unit performance to produce weekly action plans, implementing improvements where needed
• Working closely with Maintenance and Guest Experience teams to coordinate check-ins, repairs, and special requests

Skills

Team leadership

Forecasting labour

Resource planning

IT systems

Driving licence

Job description

Parkdean Resorts UK Limited is seeking an Accommodation Manager to lead our accommodation teams across the Isle of Wight parks. You will recruit, coach and inspire staff while maintaining the highest standards of cleanliness and presentation.

You’ll forecast labour, plan resources, and coordinate daily operations with maintenance and guest experience teams. A hands-on approach with lifting and driving is required, with flexibility for weekends, evenings and bank holidays.