Accommodation Operations Assistant Manager

Sanctuary Scotland Housing Association Limited; Royal Borough of Greenwich; In loco; GBP 32.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days leave

Pension scheme

Life Assurance

Employee discounts

Wellbeing support

Cycle to Work Scheme

Voluntary health plans

Employee recognition scheme

Additional policy allowance rising to£

Descrizione del lavoro

Sanctuary Students in London is seeking an Assistant Accommodation Manager to support the on-site team responsible for postgraduate student housing at Lilian Knowles House, London. You will lead reception, deliver high-quality customer service, and coordinate a small team to maintain a welcoming, safe environment.

The role requires strong communication, organisation, and initiative, with daily admin, rent processing, and liaison with contractors and stakeholders. 35 hours weekly.

Competenze

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential.
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Experience with Microsoft Office applications including Word, Excel and Outlook; familiarity with KX and SAP would be helpful.

Mansioni

• Providing quality customer service to customers, staffing reception, welcoming customers and providing a great first impression
• Communicating with customers, colleagues and contractors via emails, Teams, phone calls and face to face
• Dealing with queries ensuring they are dealt with in a professional and timely manner
• Admin such as: managing post, tracking, reporting and escalation of repairs, bookings on KX, SAP procurement, site and block inspections, supporting with compliance on site
• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of General Assistants to prioritise the needs of the business
• Finance tasks such as processing rent payments, invoices and raising purchase orders
• Working with other Assistant Accommodation Managers on day to day operations. Health & Safety and facilities management of the building
• Developing and maintaining excellent relationships with internal and external customers
• Liaison with Stakeholders, managing and reporting or logging of repairs

Descrizione del lavoro

Sanctuary Students in London is seeking an Assistant Accommodation Manager to support the on-site team responsible for postgraduate student housing at Lilian Knowles House, London. You will lead reception, deliver high-quality customer service, and coordinate a small team to maintain a welcoming, safe environment.

The role requires strong communication, organisation, and initiative, with daily admin, rent processing, and liaison with contractors and stakeholders. 35 hours weekly.