Assistant Accommodation Manager

MCR Property Group Ltd; Canterbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

MCR Property Group Ltd is seeking an Assistant Accommodation Manager for Parham Student Village in Canterbury. The role supports the General Manager in daily operations, administration, and delivering high-quality resident services.

You will help oversee maintenance, safety, compliance, and occupant relations, ensuring a well-run, welcoming living environment for students while handling admin tasks and contributing to occupancy and service excellence.

Qualifications

• Experience in student accommodation or residential property management.
• Strong communication and customer-service skills.
• Well-organised with excellent attention to detail.
• Flexible with occasional evening or weekend work.

Responsibilities

• Support day-to-day operations including maintenance coordination, security oversight, cleaning standards, and front-line customer service.
• Ensure health & safety, fire safety, and compliance requirements are adhered to.
• Manage resident relations, respond to enquiries, resolve issues, and support a positive residential environment.
• Conduct regular property inspections and follow up on repairs or improvements.
• Support occupancy management including check-ins, check-outs, tenancy queries, and admin processes.
• Assist with marketing and engagement activities to maintain high occupancy levels.
• Liaise with contractors, suppliers, and service partners.
• Maintain accurate records, reports, and operational documentation.
• Contribute to budget monitoring and cost-control processes.
• Provide operational cover in the absence of the General Manager.

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Prioritisation

Health & safety

Property compliance

Tools

Microsoft Office

Property management systems

Job description

Job Title: Assistant Accommodation Manager

Location: Parham Student Village

Reporting to: General Manager

Summary

The Assistant Accommodation Manager will support the General Manager with the daily operational, administrative, and customer service functions of Parham Student Village, ensuring a high-quality living experience for residents and the effective running of all accommodation services.

Responsibilities

• Support day-to-day operations including maintenance coordination, security oversight, cleaning standards, and front-line customer service.
• Assist in ensuring health & safety, fire safety, and all regulatory and compliance requirements are adhered to.
• Help manage resident relations, responding to enquiries, resolving issues, and supporting a positive residential environment.
• Conduct regular property inspections and follow up on required repairs or improvements.
• Support occupancy management, including check-ins, check-outs, tenancy queries, and administrative processes.
• Assist with marketing and engagement activities aimed at maintaining high occupancy levels.
• Liaise with contractors, suppliers, and service partners as needed.
• Maintain accurate records, reports, and operational documentation.
• Contribute to budget monitoring and cost-control processes.
• Provide operational cover in the absence of the General Manager.

Requirements

• Experience in student accommodation, residential property management, or a similar operational environment.
• Strong communication and customer-service skills.
• Well-organised with excellent attention to detail.
• Ability to manage competing priorities in a fast-paced setting.
• Understanding of health & safety and property compliance requirements.
• Proficiency in Microsoft Office; familiarity with property management systems desirable.
• Flexible approach, with occasional evening or weekend work required.

Salary: Competitive, dependent on experience.