Assistant Accommodation Manager

Sanctuary Scotland Housing Association Limited; Royal Borough of Greenwich; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

25 days leave

Pension scheme

Life Assurance

Employee discounts

Wellbeing support

Cycle to Work Scheme

Voluntary health plans

Employee recognition scheme

Additional policy allowance rising to£

Job summary

Sanctuary Students in London is seeking an Assistant Accommodation Manager to support the on-site team responsible for postgraduate student housing at Lilian Knowles House, London. You will lead reception, deliver high-quality customer service, and coordinate a small team to maintain a welcoming, safe environment.

The role requires strong communication, organisation, and initiative, with daily admin, rent processing, and liaison with contractors and stakeholders. 35 hours weekly.

Qualifications

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential.
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Experience with Microsoft Office applications including Word, Excel and Outlook; familiarity with KX and SAP would be helpful.

Responsibilities

• Providing quality customer service to customers, staffing reception, welcoming customers and providing a great first impression
• Communicating with customers, colleagues and contractors via emails, Teams, phone calls and face to face
• Dealing with queries ensuring they are dealt with in a professional and timely manner
• Admin such as: managing post, tracking, reporting and escalation of repairs, bookings on KX, SAP procurement, site and block inspections, supporting with compliance on site
• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of General Assistants to prioritise the needs of the business
• Finance tasks such as processing rent payments, invoices and raising purchase orders
• Working with other Assistant Accommodation Managers on day to day operations. Health & Safety and facilities management of the building
• Developing and maintaining excellent relationships with internal and external customers
• Liaison with Stakeholders, managing and reporting or logging of repairs

Job description

Title: Assistant Accommodation Manager

London, London, GB, E1 6HQ

Assistant Accommodation Manager

Lilian Knowles House, London, E1

£31,611 Rising to £33,273 per year after 12 months once proficient

35 hours per week

The Assistant Accommodation Manager will join our team based in London. This is an exciting role to support the team, which is made up of 9 other people. We provide accommodation for post graduate students at the London School of Economics, there will be the occasional lone working, however there is always someone around to support.

We’re looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.

The role of Assistant Accommodation Managerwill include:

• Providing quality customer service to customers, staffing reception, welcoming customers and providing a great first impression
• Communicating with customers, colleagues and contractors via emails, Teams, phone calls and face to face
• Dealing with queries ensuring they are dealt with in a professional and timely manner
• Admin such as: managing post, tracking, reporting and escalation of repairs, bookings on KX, SAP procurement, site and block inspections, supporting with compliance on site
• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of General Assistants to prioritise the needs of the business
• Finance tasks such as processing rent payments, invoices and raising purchase orders
• Working with other Assistant Accommodation Managers on day to day operations. Health & Safety and facilities management of the building
• Developing and maintaining excellent relationships with internal and external customers
• Liaison with Stakeholders, managing and reporting or logging of repairs

Skills and experiences:

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook able to work on their own initiative. Experience working with KX, SAP, Communications would be helpful.

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £28,737 per annum with an additional policy allowance of £2,873 per annum (rising to £30,248 with an additional policy allowance of £3,024 per annum after 12 months, subject to satisfactory performance)

Job Reference: 229887

We are only currently accepting applications from those with the right to work in the UK.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Students is a trading name used by Sanctuary Housing Association (an exempt charity) and Sanctuary Management Services Limited.

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