Student Accommodation Team Lead

Sanctuary Group; Greater London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Wellbeing support

Voluntary health plans

25 days annual leave (pro rata)

Job summary

Sanctuary Students is seeking an Assistant Accommodation Manager to join our London team, managing accommodation operations for postgraduate student housing at the London School of Economics. The role requires 35 hours per week, with responsibilities including reception, customer service, and administration.

You will lead a small team, coordinate with contractors, and oversee repairs, bookings, and compliance on site.

Qualifications

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential.
• Some experience of managing staff and providing administrative support to the wider team.
• Excellent communication and customer service skills.
• Previous experience of Microsoft Office applications including Word, Excel and Outlook; able to work on their own initiative.

Responsibilities

• Providing quality customer service to customers, staffing reception, welcoming customers and providing a great first impression
• Communicating with customers, colleagues and contractors via emails, Teams, phone calls and face to face
• Dealing with queries ensuring they are dealt with in a professional and timely manner
• Admin such as: managing post, tracking, reporting and escalation of repairs, bookings on KX, SAP procurement, site and block inspections, supporting with compliance on site
• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of General Assistants to prioritise the needs of the business
• Finance tasks such as processing rent payments, invoices and raising purchase orders
• Working with other Assistant Accommodation Managers on day to day operations. Health & Safety and facilities management of the building
• Developing and maintaining excellent relationships with internal and external customers
• Liaison with Stakeholders, managing and reporting or logging of repairs

Skills

Customer service

Communication

Teamwork

Administrative support

Tools

KX

SAP

Microsoft Excel

Microsoft Outlook

Job description

Sanctuary Students is seeking an Assistant Accommodation Manager to join our London team, managing accommodation operations for postgraduate student housing at the London School of Economics. The role requires 35 hours per week, with responsibilities including reception, customer service, and administration.

You will lead a small team, coordinate with contractors, and oversee repairs, bookings, and compliance on site.