General Assistant

Sanctuary Group; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

25 days leave + holidays

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition scheme

Job summary

Sanctuary Group is hiring a General Assistant at Lilian Knowles House, London, E1. The role focuses on high-quality cleaning of communal areas, kitchens, and bedrooms, plus room preparation for move-ins and move-outs.

You will signpost students to support, report hazards, manage cleaning stock, and perform routine site tasks. We offer a diverse, inclusive workplace with adjustments in the recruitment process.

Qualifications

• Previous general cleaning or housekeeping experience is essential.
• Ability to work on own initiative with fast changing requirements.
• Experience meeting deadlines and prioritising workloads.
• Basic practical experience operating cleaning machinery.
• Excellent customer service and communication skills.
• Working knowledge of Health and Safety regulations.
• Understanding of written instructions and how to maintain simple written logs.
• Some basic understanding of computer skills - you will need to complete some online training.

Responsibilities

• Providing high quality cleaning services of the premises including kitchens, bedrooms and communal areas
• Preparing rooms for vacation guests - clearing, cleaning and bedmaking
• Being a friendly face around site that can signpost students to the office for help
• Identifying and reporting any hazards and faults to ensure a safe environment is maintained
• Keeping inventory of cleaning stock and informing your team leader if stock is low
• Completing set programmed works across site

Skills

Cleaning experience

Customer service

Health and Safety knowledge

Independent worker

Deadline prioritisation

Basic computer skills

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

General Assistant

Lilian Knowles House, London, E1

£13.98 per hour

35 hours per week

We are currently looking for an enthusiastic and self-motivated individual to join our team as a General Assistants based at Lilian Knowles House in London. You will be responsible for providing a high-quality cleaning and domestic service in the student accommodation, maintaining a clean and friendly environment at all times. During term time your duties will include the cleaning of communal areas, cleaning of the kitchens within the flats and rubbish disposal. During move-out/move-in periods, you will assist with clearing the vacant flats and preparing the rooms for the new students’ arrival.

The role of General Assistantwill include:

• Providing high quality cleaning services of the premises including kitchens, bedrooms and communal areas
• Preparing rooms for vacation guests - clearing, cleaning and bedmaking
• Being a friendly face around site that can signpost students to the office for help
• Identifying and reporting any hazards and faults to ensure a safe environment is maintained
• Keeping inventory of cleaning stock and informing your team leader if stock is low
• Completing set programmed works across site

Skills and experiences:

• Previous general cleaning or housekeeping experience is essential
• Ability to work on own initiative and with fast changing requirements
• Previous experience of working to deadlines and prioritising workloads
• Basic practical experience in operating cleaning machinery
• Excellent customer service and communication skills
• Working knowledge of Health and Safety regulations
• Understanding of written instructions and how to maintain simple written logs
• Some basic understanding of computer skills - you will need to complete some online training

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Job Reference: 229686

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Students is a trading name used by Sanctuary Housing Association (an exempt charity) and Sanctuary Management Services Limited.