Assistant Accommodation Manager

Sanctuary Group; Liverpool; On-site; GBP 24,831 - 30,349; Full time

Benefits offered by this job

25 days leave (plus public holidays)

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Voluntary health plans

Wellbeing support

Job summary

Sanctuary Group is looking for an Assistant Accommodation Manager in Liverpool to oversee site operations, manage a team of General Assistants, and ensure high cleaning standards.

The ideal candidate will have experience in accommodation operations, excellent communication skills, and the ability to handle customer queries effectively. Benefits include 25 days leave and a pension scheme.

Qualifications

• Experience in high-quality accommodation operations or customer service.
• Ability to work effectively with teams and communicate clearly.
• Some management and administrative experience is beneficial.

Responsibilities

• Line manage a team of General Assistants for cleaning and service.
• Process rent payments and manage finance tasks within the role.
• Provide quality customer service and handle tenant queries.

Skills

Accommodation operations delivery

Effective communication

Managing staff

Customer service skills

Microsoft Office applications

Full valid driving licence

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Students

Closing Date: .

Salary: £27,590.24 per annum

Requisition: 229067

Marybone Student Village - Liverpool

£27,590.24 per annum

35 hours per week - Temporary

We have an opportunity for an Assistant Accommodation Manager to join our site operations team based in Liverpool. This is an exciting role which is responsible for all aspects of site operations including logging maintenance repairs, void room checks, compliance checks and managing high cleaning standards across the site.

We’re looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.

The role of Assistant Accommodation Manger will include:

• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of general assistants to priorities the needs of the business
• Completing finance tasks such as processing rent payments, invoices and raising purchase orders
• Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
• Providing a quality customer service to customers and reacting to any queries
• Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections.
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences:

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
• Working knowledge of effective communication at all levels
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave(plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

Job Reference: 229067

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Students is a trading name used by Sanctuary Housing Association (an exempt charity) and Sanctuary Management Services Limited.