Assistant Accommodation Manager

Sanctuary Group; Greater London; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Wellbeing support

Voluntary health plans

25 days annual leave (pro rata)

Job summary

Sanctuary Students is seeking an Assistant Accommodation Manager to join our London team, managing accommodation operations for postgraduate student housing at the London School of Economics. The role requires 35 hours per week, with responsibilities including reception, customer service, and administration.

You will lead a small team, coordinate with contractors, and oversee repairs, bookings, and compliance on site.

Qualifications

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential.
• Some experience of managing staff and providing administrative support to the wider team.
• Excellent communication and customer service skills.
• Previous experience of Microsoft Office applications including Word, Excel and Outlook; able to work on their own initiative.

Responsibilities

• Providing quality customer service to customers, staffing reception, welcoming customers and providing a great first impression
• Communicating with customers, colleagues and contractors via emails, Teams, phone calls and face to face
• Dealing with queries ensuring they are dealt with in a professional and timely manner
• Admin such as: managing post, tracking, reporting and escalation of repairs, bookings on KX, SAP procurement, site and block inspections, supporting with compliance on site
• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of General Assistants to prioritise the needs of the business
• Finance tasks such as processing rent payments, invoices and raising purchase orders
• Working with other Assistant Accommodation Managers on day to day operations. Health & Safety and facilities management of the building
• Developing and maintaining excellent relationships with internal and external customers
• Liaison with Stakeholders, managing and reporting or logging of repairs

Skills

Customer service

Communication

Teamwork

Administrative support

Tools

KX

SAP

Microsoft Excel

Microsoft Outlook

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Students

Closing Date: .

Requisition: 229887

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Lilian Knowles House, London, E1

£31,611 Rising to £33,273 per year after 12 months once proficient

35 hours per week

The Assistant Accommodation Manager will join our team based in London. This is an exciting role to support the team, which is made up of 9 other people. We provide accommodation for post graduate students at the London School of Economics, there will be the occasional lone working, however there is always someone around to support.

We’re looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.

The role of Assistant Accommodation Managerwill include:

• Providing quality customer service to customers, staffing reception, welcoming customers and providing a great first impression
• Communicating with customers, colleagues and contractors via emails, Teams, phone calls and face to face
• Dealing with queries ensuring they are dealt with in a professional and timely manner
• Admin such as: managing post, tracking, reporting and escalation of repairs, bookings on KX, SAP procurement, site and block inspections, supporting with compliance on site
• Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
• Allocating tasks and managing work loads of General Assistants to prioritise the needs of the business
• Finance tasks such as processing rent payments, invoices and raising purchase orders
• Working with other Assistant Accommodation Managers on day to day operations. Health & Safety and facilities management of the building
• Developing and maintaining excellent relationships with internal and external customers
• Liaison with Stakeholders, managing and reporting or logging of repairs

Skills and experiences:

• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
• Some experience of managing staff and providing administrative support to the wider team
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word, Excel and Outlook able to work on their own initiative. Experience working with KX, SAP, Communications would be helpful.

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools
• £28,737 per annum with an additional policy allowance of £2,873 per annum (rising to £30,248 with an additional policy allowance of £3,024 per annum after 12 months, subject to satisfactory performance)

Job Reference: 229887

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Students is a trading name used by Sanctuary Housing Association (an exempt charity) and Sanctuary Management Services Limited.