Accessibility & Inclusion Lead — Matchday Experience

Newcastle United Football Club; Newcastle upon Tyne; On-site; GBP 36,000 - 54,000; Full time

Job summary

Newcastle United Football Club is seeking an Accessibility Coordinator to lead day-to-day accessibility support for disabled supporters and visitors. You will coordinate matchday accessibility operations, oversee facilities, and work across teams to improve the experience.

Reporting to the Head of Inclusion, Culture & Accessibility, you’ll advocate for accessibility, align with the Equality Act 2010, Premier League and UEFA standards, and build strong relationships with disability organisations.

Qualifications

• Strong understanding of accessibility and the Equality Act 2010.
• Experience supporting disabled people and ensuring positive user experiences.
• Excellent communication and relationship-building with diverse stakeholders.
• Great organisational skills to manage multiple priorities in a fast-paced setting.
• Ability to coordinate matchday staff and volunteers and work across teams.
• Knowledge of safeguarding principles and supporter welfare.

Responsibilities

• Coordinate disability access and inclusion support across matchdays and events.
• Manage supporter casework, feedback, and requests for reasonable adjustments.
• Oversee accessibility facilities including Quiet Viewing Area and Sensory Room.
• Deliver and manage the Access Pass scheme.
• Brief and coordinate Accessibility Officers and support staff.
• Maintain accurate records and case management activity.
• Analyse feedback and accessibility data to drive improvements.
• Collaborate with Supporter Services, Box Office, Safety & Security, Hospitality, Venue Operations and Safeguarding to enhance the supporter experience.

Skills

Accessibility knowledge

Inclusion champion

Stakeholder communication

Coordinating staff & volunteers

Record & data handling

Safeguarding awareness

Tools

RecordMY

Job description

Newcastle United Football Club is seeking an Accessibility Coordinator to lead day-to-day accessibility support for disabled supporters and visitors. You will coordinate matchday accessibility operations, oversee facilities, and work across teams to improve the experience.

Reporting to the Head of Inclusion, Culture & Accessibility, you’ll advocate for accessibility, align with the Equality Act 2010, Premier League and UEFA standards, and build strong relationships with disability organisations.