Accessibility & Community Executive

Brentford FC; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Brentford FC in London seeks an Accessibility and Community Executive to support accessibility and community objectives, ensuring inclusivity and connection with diverse supporters and local communities.

You will assist disabled supporters with accessible ticketing and matchday experiences while developing community engagement activities and fan campaigns across Brentford FC's venues, including Wheatsheaf Park and Uxbridge FC.

Qualifications

• Understanding of accessibility principles and inclusive service delivery.
• Strong written and verbal communication skills.
• Ability to engage effectively with diverse audiences.
• Knowledge of the Equality Act 2010 and Accessible Stadia Guide.
• Experience in football, sport, entertainment or community sectors.
• Experience supporting disabled supporters or customers.
• Holds a UK driving licence.
• Excellent organisational skills under pressure.

Responsibilities

• Act as primary contact for disabled supporters, assisting with enquiries and ticketing processes.
• Plan and deliver accessible matchday experiences for disabled supporters.
• Manage relationships with Brentford Disabled Supporters Association and accessibility stakeholders.
• Support consultation with disabled supporters to gather feedback.
• Monitor accessibility enquiries and provide timely responses.
• Assist in delivering accessibility projects across Club facilities and digital platforms.
• Ensure compliance with safeguarding policies and standards.
• Support the delivery of the community outreach programme and events.

Skills

Accessibility principles

Communication skills

Public speaking

Microsoft Office

Safeguarding

Football knowledge

Driving licence

Organisational skills

Community engagement

Tools

Microsoft Office

Job description

Job Title

Accessibility and Community Executive

Reports to

Accessibility Senior Executive & Community Outreach Office

Location

Vantage, London

Department

Fan and Community Relations

Salary

£30,000 per annum

The Club

Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Job Overview

The successful candidate will support Brentford FC's accessibility and community objectives, helping ensure the Club remains inclusive, accessible and connected to its diverse supporters and local communities.

They will support disabled supporters through accessible ticketing, matchday experiences and engagement initiatives, while contributing to the ongoing improvement of accessibility across the Club.

The role will also support community engagement activities, building positive relationships with local communities and delivering fan engagement campaigns and events that introduce new audiences to Brentford FC, including matchday support at Wheatsheaf Park and Honeycroft, home to our under-21s, under-18s and women's teams.

In addition, the successful candidate will act as a designated fan and community relations representative at selected matches and events, ensuring safeguarding standards are upheld and concerns are escalated appropriately.

Key Responsibilities

In terms of accessibility, the successful candidate will:

• Act as a primary point of contact for disabled supporters, providing advice, support and assistance with enquiries and ticketing processes.
• Support the planning and delivery of accessible matchday experiences for disabled supporters, including home and away fixtures.
• Assist in managing relationships with the Brentford Disabled Supporters Association and other accessibility stakeholders.
• Support consultation and engagement initiatives with disabled supporters to gather insight and feedback.
• Monitor and respond to accessibility enquiries, ensuring timely, professional and high-quality responses.
• Support the delivery of accessibility projects and improvements across Club facilities, digital platforms and supporter services.
• Assist in ensuring compliance with the Accessible Stadia Guide, Equality Act 2010 and other relevant accessibility requirements and standards.

In terms of community, the successful applicant will:

• Support the delivery of our community outreach programme, including delivering events, school visits, stadium experiences and engagement activities such as workshops and presentations for young people
• Build personal relationships with schools, grassroots clubs and community groups to enhance the reputation of the club locally through regular communication and in-person visits.
• Assist in developing initiatives that introduce new audiences to the Club and strengthen community relationships.
• Support fan pathway opportunities, connecting community participants with matchday experiences at Wheatsheaf Park and Uxbridge FC and support community ticketing initiatives.
• Assist in delivering supporter and community engagement campaigns aligned to Club priorities, including women's football, academy activity and inclusion initiatives.

In addition, the successful candidate will:

• Act as the Club's designated fan and community relations representative at matches held at Wheatsheaf Park and Uxbridge FC where required.
• Support other projects across the Fan & Community Relations team as required.

Specialist Skills/Knowledge

• Good understanding of accessibility principles and inclusive service delivery.
• Strong written and verbal communication skills.
• Ability to engage in effectively with a wide range of audiences.
• Competent IT skills, including Microsoft Office applications.
• Understanding of safeguarding responsibilities within a sporting or community environment.
• Knowledge of football supporter engagement and experience.
• Experience working within professional football, sport, entertainment or the community sector and with schools or school children.
• Knowledge of the Equality Act 2010 and Accessible Stadia Guide.
• Experience supporting disabled supporters or customers.
• Strong drive and enthusiasm for community development with a track record in developing relationships.
• Holds a valid UK driving licence
• Good public speaking skills
• Excellent organisational skills with the ability to work under pressure to meet deadlines.
• Knowledge of Brentford FC, its supporter base and local community.

People Skills

• Excellent interpersonal and relationship-building skills.
• Ability to communicate confidently and professionally with a range of audiences.
• Strong teamwork and collaboration skills.
• Empathy and understanding when supporting supporters with diverse needs.
• Professional, resilient and solution-focused approach.

Decision Making

• Ability to prioritise effectively and manage competing demands.
• Exercises sound judgement when dealing with supporter issues and safeguarding concerns.
• Comfortable working independently while knowing when to elevate matters appropriately.
• Able to remain calm and effective in a fast-paced environment.

Innovation

• Proactively identifies opportunities to improve accessibility, supporter experience and community engagement.
• Uses supporter feedback and insight to inform recommendations and service improvements.
• Contributes ideas that support the Club's ambitions around inclusion and fan growth.

General Club Accountabilities

• To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR).
• To ensure compliance with the Club's Code of Conduct.
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements.
• To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing Brentford FC.
• To keep confidential any information gained regarding the Club and its personnel.
• To always maintain a flexible approach to work
• To ensure compliance with all Matchday Safeguarding processes
• To ensure compliance with the Club's Safeguarding Policy and processes
• To promote and support positive mental health and well‑being throughout the Club both on and off the field
• To promote equity, diversity and inclusion at the Club, in line with our EDI strategy

Inclusion Statement

Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging.

We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds - particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people.

We're committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability - regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone's responsibility and is a core part of the Club's culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field.

To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice.

The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club's Safeguarding Team.

Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.