Accessibility Coordinator

Newcastle United Football Club; Newcastle upon Tyne; On-site; GBP 36,000 - 54,000; Full time

Job summary

Newcastle United Football Club is seeking an Accessibility Coordinator to lead day-to-day accessibility support for disabled supporters and visitors. You will coordinate matchday accessibility operations, oversee facilities, and work across teams to improve the experience.

Reporting to the Head of Inclusion, Culture & Accessibility, you’ll advocate for accessibility, align with the Equality Act 2010, Premier League and UEFA standards, and build strong relationships with disability organisations.

Qualifications

• Strong understanding of accessibility and the Equality Act 2010.
• Experience supporting disabled people and ensuring positive user experiences.
• Excellent communication and relationship-building with diverse stakeholders.
• Great organisational skills to manage multiple priorities in a fast-paced setting.
• Ability to coordinate matchday staff and volunteers and work across teams.
• Knowledge of safeguarding principles and supporter welfare.

Responsibilities

• Coordinate disability access and inclusion support across matchdays and events.
• Manage supporter casework, feedback, and requests for reasonable adjustments.
• Oversee accessibility facilities including Quiet Viewing Area and Sensory Room.
• Deliver and manage the Access Pass scheme.
• Brief and coordinate Accessibility Officers and support staff.
• Maintain accurate records and case management activity.
• Analyse feedback and accessibility data to drive improvements.
• Collaborate with Supporter Services, Box Office, Safety & Security, Hospitality, Venue Operations and Safeguarding to enhance the supporter experience.

Skills

Accessibility knowledge

Inclusion champion

Stakeholder communication

Coordinating staff & volunteers

Record & data handling

Safeguarding awareness

Tools

RecordMY

Job description

Accessibility Coordinator

Inclusion, Culture & Accessibility Department

St. James' Park, Newcastle upon Tyne

Permanent

Closing date 7th September

Creating an Inclusive Matchday Experience for Every Supporter

We are the heartbeat of the city, a club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar, make an impact and contribute to a high-performance culture, you’ll find the platform, the people and the pride to do your best work here.

We work as One Club, with excellence, integrity, accountability and relentless ambition shaping how we work together.

This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment. You’ll be encouraged to bring curiosity, take ownership, share ideas and keep improving, helping us move Newcastle United forward, together.

About the role

Reporting to the Head of Inclusion, Culture & Accessibility, you will lead the day-to-day delivery of accessibility support for disabled supporters and visitors.

You will coordinate matchday accessibility operations, , oversee accessible facilities, and work collaboratively with teams across the Club to continually improve the supporter experience.

As a key advocate for accessibility, you will help ensure the Club meets its obligations under the Equality Act 2010 and aligns with industry best practice, Premier League expectations and UEFA accessibility standards.

What you’ll do

As an Accessibility Coordinator you will:

• Coordinate disability access and inclusion support across Newcastle United matchdays and events.
• Manage supporter casework, feedback and requests for reasonable adjustments.
• Coordinate the Quiet Viewing Area and Sensory Room provision, accessible car parking spaces and other accessible services.
• Oversee the successful delivery of the Club's Access Pass scheme.
• Support, brief and coordinate Accessibility Officers and wider inclusion support staff.
• Maintain accurate records and case management activity through RecordMY.
• Analyse supporter feedback and accessibility data to identify opportunities for continuous improvement.
• Partner with teams across Supporter Services, Box Office, Safety & Security, Hospitality, Venue Operations and Safeguarding to deliver an exceptional supporter experience.
• Build positive relationships with disability organisations, supporter groups, football clubs and governing bodies.
• Attend matchdays, events and selected away fixtures to support accessibility operations and supporter needs.

What we’re looking for

• We're looking for someone who is passionate about inclusion and committed to removing barriers for disabled people.
• You will bring:
• A strong understanding of accessibility, disability inclusion and the practical application of the Equality Act 2010.
• Experience supporting disabled people and a genuine commitment to positive supporter experiences.
• Excellent communication and relationship-building skills with a wide range of stakeholders.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced operational environment.
• Experience handling sensitive enquiries professionally and confidentially.
• Confidence using systems, managing records and using data to inform service improvements.
• The ability to coordinate and support matchday staff and volunteers.
• Knowledge of safeguarding principles and supporter welfare.
• Experience within sport, football, live events, customer service or venue operations would be highly advantageous.

The team

You’ll be part of a High Performance, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach, and we’re committed to creating an environment where people feel trusted, included and empowered to do their best work.

We work with high standards and a continuous improvement mindset, supporting each other as One Club and taking pride in doing the right thing.

United As One.

We’re committed to building an inclusive, high-performance culture where everyone feels safe, respected and able to thrive. Equality, diversity and inclusion are central to who we are, and we believe the diversity of our people is one of our greatest strengths.

We work as One Club, reflecting the communities we serve, acting with integrity, and creating an environment where everyone can be their authentic self and achieve their full potential.

Safeguarding

We’re committed to creating an environment where everyone is safe, heard, valued and able to thrive. Safeguarding and welfare are central to the way we work, and we expect everyone to play their part in doing the right thing and upholding the highest standards of care.

This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.